How to migrate from one account to another?

There are instances where a client wants to migrate their account from one account to another. In case the user would like to manage existing forward reservations on the account A, but receive new bookings only on account B, it is possible to do so. To make this process seamless, please apply the following instructions.

Remember that all existing future bookings made on the account A would still receive modifications, guest communications and cancellations, even if the connection to the corresponding listing in the channel would be disabled.

Before you start

For each channel, the process would look quite different. Before you proceed, ensure the following:

You have already created a new account in Rentals United.
You have migrated your inventory (properties) from the original account to the new account.
- If you use a PMS, simply connect the PMS to the new account and import/push your inventory.
- If you use a direct integration to Rentals United API, you can use dedicated methods available in our Developer Portal
- If you are a manual user, we can carry on the migration for you, but it comes with a cost. For more details, contact the Rentals United Support Team.
Before activating the connection on the account B, ensure that the calendar on the account B includes all the bookings received on the account A. This way you avoid overbookings. We recommend that you copy (recreate) the existing bookings in the new account. You can also import the bookings. Note, however, that importing bookings will work only if you have not imported your bookings in the past. The same booking cannot be imported twice - even to two separate accounts.

HRS - Booking.com

In Rentals United, log in to the original account A.
Go to Property Settings and deactivate all the rates and make sure that the availability is closed. Repeat this for each hotel. See the steps here.
In the channel extranet, disconnect from Quick Connect. All the necessary instructions can be found in Booking.com Help Centre.
In Rentals United, refresh the synchronisation settings for the account A. This step will remove the hotels from the account. See the steps here.
In Rentals United, log in to the new account B.
Go to Services and connect to Booking.com - see here.
In the channel extranet, connect back to Quick Connect- see here.
Map the properties from Rentals United to properties in Booking.com - see here.

HRW PULL - Vrbo

For Vrbo, the process is slightly more complicated. There is no easy way of moving a property to another account. If there is an existing connection with Vrbo on account A and you want to move it to account B, the following needs to be done.

In Rentals United, log in to the original account A.
Go to Property Settings and disconnect all the properties. The availability for properties on this account will be closed. See the steps here.
In Rentals United, log in to the new account B.
Go to Services and connect to Vrbo - see here.
Once you have all your inventory in the account B, contact your Key Account Manager at Vrbo, who will carry on a mapping process on their side. From the technical point of view, they will change the mapping in Vrbo, so that the same property will be fed from another advertiser ID (account B) than originally provided (account A). Ideally, you can contact Vrbo beforehand so they can prepare for the process.

Maintaining calendar synchronisation is required. Once the connection has been established on account B, the user must include all the bookings on that newly created account.

HRW PUSH - Airbnb

In Rentals United, log in to the original account A.
Go to Channel Settings and disconnect the Airbnb account.
In Rentals United, log in to the new account B.
Go to Services and connect to Airbnb - see here.
Map the properties from Rentals United to properties in Airbnb - see here.

Expected result

From that point forward, all new bookings would be placed on account B, whereas all already existing bookings would still be manageable on account A.