How to report guest no-show?

Cancellations are automatically tracked in the Booking.com system, but no-shows need to be reported. When you report a guest no-show, the reservation will be cancelled and marked as no-show. You and your guest will receive confirmation emails. Additionally, if you decide to waive a cancellation fee, you will not be charged the commission for this booking.

This feature is currently supported by the following partners:

  • Booking.com

 

You are allowed to report a no-show from the midnight of the check-in day to 48 hours after the check-out date . You will not be able to do it after the time has passed. In case you missed the reporting window, check this Booking.com article for details.
You can report a no-show only once. If you do it multiple times, you will receive an error.

 

  1. Go to Guest Planner and click on a booking you would like to report. This booking opens in the Big Card view.

  2. Click Booking actions and select Report no-show.

  3. Optionally, tick the checkbox: I agree not to charge the cancellation fee for this no-show. Booking.com will not charge the cancellation fee from your guest and therefore you will not be charged commission on this booking.

  4. Click Report as no-show.

  5. The confirmation screen is displayed. Click OK.