Airbnb: Messages from Co-hosts
Co-hosts are the people who help you manage your listing in Airbnb. You can learn more about them in:
Among other tasks, Co-hosts can manage your communication with the guests. Once they have the right permissions assigned in Airbnb and write to the guest via Airbnb, you can see their messages in Rentals United platform and API. They will also receive all messages sent from Rentals United. This way, we ensure that all messages are visible by all the parties and no messages are left unread.
If Co-hosts write reviews of your guests' stays in Airbnb, you will also see these reviews in Rentals United platform and API.
If you want to have your listing in Airbnb managed by Co-hosts, the detailed process is described in Adding Co-hosts to your listing on the Airbnb website. In short, you need to take the following steps.
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Invite Co-hosts to join your listing in Airbnb.
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Provide Co-hosts with a specific permission in Airbnb. The permission must be “Full access” or “Calendar and inbox access" for messages to be correctly processed and appear in Rentals United.
Why can I not see the messages from Co-hosts in Rentals United?
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Make sure that correct Co-hosts were added to the correct property in Airbnb.
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Make sure that the Co-hosts were granted correct permissions in Airbnb. The permission must be “Full access” or “Calendar and inbox access".
How to differentiate co-hosts from hosts and guests?
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Rentals United platform: Host’s messages will be always displayed on the right side of the chat window, while messages from Co-hosts and guests are on the left. For now, you can only differentiate the guests and Co-hosts by their initials and names.
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Rentals United API: For now, you can only differentiate the guest who has the following setting:
"RecipientRole": "Guest"in the GET /api/messaging/threads. Hosts and Co-hosts can be differentiated by their initials and names only.
Messages from Co-hosts in Airbnb
Messages from Co-hosts in Rentals United
Messages from Co-hosts in API
{
"ID": 52109,
"ThreadID": 53477,
"Body": "Thank you for your answer.<br>I look forward to staying in your apartment !",
"CreateDate": "2023-06-26T12:02:58",
"IsIncoming": true,
"ReadDate": "2023-06-27T08:42:40.6292238",
"SenderType": "Guest",
"SenderName": "James",
"SenderInitials": "J",
"Attachments": [],
"Sender": {
"ID": 4094132,
"FirstName": "James",
"LastName": ""
},
"Receivers": [
{
"ID": 63418,
"FirstName": "Rentals test host",
"LastName": "RU"
},
{
"ID": 4075200,
"FirstName": "Airbnb Sample Owner",
"LastName": ""
},
{
"ID": 4089833,
"FirstName": "Łukasz",
"LastName": ""
}
]
},
{
"ID": 52106,
"ThreadID": 53477,
"Body": "<p>Hello James,</p><p>Thank you for choosing a property from the Rentals United team. Your booking has been confirmed. Feel free to direct any questions to co-host Lucas - he will certainly help you in any matter.</p>",
"CreateDate": "2023-06-26T11:56:25.2908239",
"IsIncoming": false,
"ReadDate": "2023-06-26T11:56:25.2128252",
"SenderType": "Host",
"SenderName": "Rentals test host RU",
"SenderInitials": "RTHR",
"Attachments": [],
"Sender": {
"ID": 63418,
"FirstName": "Rentals test host",
"LastName": "RU"
},
"Receivers": [
{
"ID": 4094132,
"FirstName": "James",
"LastName": ""
},
{
"ID": 4075200,
"FirstName": "Airbnb Sample Owner",
"LastName": ""
},
{
"ID": 4089833,
"FirstName": "Łukasz",
"LastName": ""
}
]
},
{
"ID": 52104,
"ThreadID": 53477,
"Body": "Hello James,<br>My name is Lucas and I am the co-host of this property.<br>This apartment is located just 500 meters from the old town where there are many historic buildings to explore.",
"CreateDate": "2023-06-26T11:34:29",
"IsIncoming": true,
"ReadDate": "2023-06-26T11:47:23.8889819",
"SenderType": "Cohost",
"SenderName": "Łukasz",
"SenderInitials": "Ł",
"Attachments": [],
"Sender": {
"ID": 4089833,
"FirstName": "Łukasz",
"LastName": ""
},
"Receivers": [
{
"ID": 63418,
"FirstName": "Rentals test host",
"LastName": "RU"
},
{
"ID": 4094132,
"FirstName": "James",
"LastName": ""
},
{
"ID": 4075200,
"FirstName": "Airbnb Sample Owner",
"LastName": ""
}
]
},
{
"ID": 52103,
"ThreadID": 53477,
"Body": "Hi Airbnbhost, is there anything I should know about the neighbourhood?",
"CreateDate": "2023-06-26T11:01:32",
"IsIncoming": true,
"ReadDate": "2023-06-26T11:25:06.1556282",
"SenderType": "Guest",
"SenderName": "James",
"SenderInitials": "J",
"Attachments": [],
"Sender": {
"ID": 4094132,
"FirstName": "James",
"LastName": ""
},
"Receivers": [
{
"ID": 63418,
"FirstName": "Rentals test host",
"LastName": "RU"
},
{
"ID": 4075200,
"FirstName": "Airbnb Sample Owner",
"LastName": ""
},
{
"ID": 4089833,
"FirstName": "Łukasz",
"LastName": ""
}
]
},