Messages are not correctly formatted in the sales channel?
Clients should send messages via Rentals United Guest Communication API in the HTML format.
If it is about Airbnb, Booking.com, Vrbo or Expedia
Rentals United converts HTML into plain text when a message is being sent to these channels. This is because they do not accept HTML messages.
The only formatting tag can be used is the new line sign (\n). To keep formatting clean, Rentals United modifies your HTML:
-
a double new line sign (
\n\n) is added after the text inside the<p>tag -
one new line sign (
\n) is added after<br />tag
Such conversion will be applied only to elements (or text inside the elements) specified above - for example none of new line signs will be added after text that is enclosed inside <div> </div> tags.
Make sure that your messages follow a proper HTML formatting, so that the conversion works properly. See the below example.
Proper HTML format message sent via Guest Communication API
<p>Hello</p><p>Thanks for your booking. We look forward to hearing from you.</p><p>Kind regards,<br />your host</p>
Plain text message sent to the channel
Hello
Thanks for your booking. We look forward to hearing from you.
Kind regards,
your host
Other channels
Sending and receiving messages for other channel is based on email forwarding. In this case, Rentals United receives emails already in the HTML format and forwards them. No issues with message formatting should occur.