Expedia Guest Reviews

In Expedia, only the guests have a possibility to review their stay. Guests can submit the review after the booking is over and have up to 180 days time to do it. After the guest's review is approved on Expedia, it will be available in Rentals United. Hosts are only allowed to provide one reply to the guest's review within 2 years after the review was posted.

The review composes of two parts:

  • 1 x guest review - a review from the guest including text, star rating and a category rating

  • 1 x approved host reply - a response from the host to the guest review including only text

Note that there are specific characteristics to the Expedia flow. You will find all channel-specific requirements and tips here.

 

  1. Go to Guest Planner. You will see a list of reservations made via all the different channels you are connected to. Click the one you are interested in.

  2. Click the relevant reservation and scroll down to the Guest Communication section. Guest Reviews are available only after the reservation has ended and come as separate threads.

  3. You can respond to the review only with a message. Write your review and send it.