FAQ

What data is taken from Airbnb in Airbnb import?

If you have a listing on your Airbnb account and you want to easily copy its contents to Rentals United, you can follow the procedure described here. You will also find there information what data is synchronised from Airbnb.

How to disconnect the account from Rentals United in the Airbnb dashboard?

  1. Log in to the Airbnb dashboard.

  2. Click the profile picture and select Account.

  3. Click Privacy & Sharing.

  4. Go to the Services tab and see the connected services. Click Remove access next to Quick Connect.

Your Airbnb account is no longer managed by Rentals United.

How do host-only and split commission work?

By default Airbnb works with a host-only commission for all countries with few exceptions (read further for details). Host-only commission indicates that you take the full commission yourself (host-only fee).

Note: Airbnb reports that host-only commission increases bookings (since guests prefer to see less fees). In order to cover for the Airbnb commission, you will be able to mark up your rates from Rentals United. This option hides the commission fee in the reservation, but you can still cover for it by marking up your prices.

However, in some locations, Airbnb works by default on a split commission fee. On a split commission fee, Airbnb charges you 3% and then charges the guest the remaining commission. The guest will therefore see a separate line item for Airbnb service fee when they book the property.

Note: The amount to be paid by you can be increased to 5% if you choose a super strict Cancellation Policy. For more information, please see Cancellation Policy.

The locations where split commission fee is the default option include:

  • the United States,

  • Canada,

  • the Bahamas,

  • Mexico,

  • Argentina,

  • Taiwan,

  • Uruguay.

Tip: If the split commission model is the default option in your location, you can always change it to the host-only model. If you wish to opt in to the host-only commission model, go to the Airbnb dashboard and select Payments and Payouts from the Account section. Go to the Service fee tab and check Include Airbnb service fee in your price.

Can multiple users operate on the same Airbnb account?

No. One Airbnb account can be assigned to one user only. If you want to learn how to do it, check at Your Airbnb account settings.

Where can I find my Airbnb Account ID?

You can find your Account ID in the Account Settings. See Your Airbnb account settings.

How can I use different pricing model in Airbnb?

Airbnb supports three pricing models:

  • Daily price

  • LOS pricing

  • FSP pricing

The pricing model is selected dynamically on the basis of data you provide to Rentals United. Depending on the pricing data, the pricing model in Airbnb can change. Please read more about it at Step 5: Price and availability.

Why the pricing on Airbnb is incorrect?

If your pricing is not accurate on Airbnb for some seasons, here are some of the steps you may take to verify if the pricing is correctly set up:

  • check if the prices are correctly set up for these seasons

  • check if you have any discounts in Rentals United set up that may apply

  • check the mark-up amount

  • check the channel commission amount

  • check the fees and taxes amounts

  • ensure that Airbnb Smart Pricing is disabled

  • ensure that the pricing was not modified in the Airbnb mobile app

  • ensure that Airbnb does not apply any discount to your listings out of your knowledge

If the above suggestions do not solve your issue, contact the Rentals United Support Team.

What is Sync Everything and Limited Sync?

When you are mapping your property to an Airbnb listing, you need to choose which information will be sent to Airbnb by selecting either the Sync Everything or the Limited Sync synchronization mode.

  • Limited Sync - synchronization of availability (availability, minimum stay and changeovers) and prices (prices, fees and taxes, extra guest price).

  • Sync Everything - full synchronization (availability, prices and property descriptive content). Note that this option overrides information provided in the Airbnb dashboard.

You can switch your synchronization type in Airbnb Property Settings > Manage > Synchronisation model.