Step 6: Check-in and check-out

Arrival information

Arrival information refers to the basic PM contact details that can be filled in Rentals United platform and will be available for the guest. It also includes short instructions on the time and forms of contact before the guest's arrival.

This information is passed to Booking.com depending on the selection of different amenities in Step 2: Amenities. If you selected an amenity that describes a different check-in method, the information you provide in Arrival information will be overwritten. Read more here.

Note: This information currently is displayed in the Booking.com extranet under the following path Select property > Property > Policies and settings > Policies > Key collection. Please, contact Booking.com in order to learn how it is passed to the guest.

Arrival instructions (N/A)

In this integration, this element is not synchronized with Booking.com. Request the channel to provide you with the instructions on how to set it in its dashboard.

Pick-up service (N/A)

In this integration, this element is not synchronized with Booking.com. Request the channel to provide you with the instructions on how to set it in its dashboard.

Normal check-in and check-out times

In the Normal check-in and check-out times settings, it is possible to specify the detailed time ranges when guests can check in or check out without any additional charges.

  • Check-in from: Synchronized.

  • Check-in to: Synchronized only if the time is different than the check-in-from time. Both values are separated with a dash when passed to Booking.com, for example “15:30-22:00”.

  • Check-out: Synchronized.

  • Check-in place: Not synchronized.

Example: There are following settings in Rentals United:

  • Check-in from: 14:10

  • Check-in to: 15:30

  • Check-out: 22:30

  • Check-in place: At the apartment

Airbnb receives the following information:

  • Check-in: 14:10-15:30

  • Check-out: 22:30

Late check-in and early check-out fees (N/A)

In this integration, this element is not synchronized with Booking.com. Request the channel to provide you with the instructions on how to set it in its dashboard.