Integration overview
About
As one of Accor’s luxury brands, Onefinestay is committed to building a truly curated hospitality experience for its guests across its 3500 homes, villas and chalets around the world.
From beachside retreats in St. Barts to cozy chalets in Aspen, palatial villas in the Cap d’Antibes and rural farmhouses in the heart of Tuscany, Onefinestay takes a highly selective approach to the homes it adds to its portfolio, with each one personally curated and inspected. Exceptional service is the brand’s speciality, with each guest enjoying a personal, tailored experience from the moment they book their stay. An exclusive, complimentary Concierge Service allows for guests to completely personalize their getaway - with 24/7 support and professional housekeeping as standard.
As you have luxury properties in your portfolio, I thought I would reach out to see if you would like to take this opportunity to get listed today.
Minimum requirements to connect
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Minimum number of properties: 1
Integration model
| Sync type | PULL |
| Static data sync | Updated every 24 hours by Onefinestay |
| Availability, Rates & Inventory sync | Updated every 24 hours by Onefinestay |
| Instant bookings | No |
| Booking requests | Yes (email, phone) |
| Quote requests | No |
| Reservation sync | PUSH (on request for selected clients) |
| Reservation modifications |
Reservation modifications via Rentals United are not synchronised with Onefinestay Modifications made on Onefinestay are not synchronised to Rentals United |
| Reservation cancellations |
Cancellations made on Onefinestay are not synchronised to Rentals United |
| Cancellation penalties | Cancellations are possible and will be analysed case by case |
Additional info
| Accepted locations | Onefinestay only accepts properties in their current markets. Onefinestay currently operates in +40 destinations. |
| Target guests | High-net-worth individuals, and the lead guest must be over 25 years old |
| Origin of the guests | Global, but currently the largest groups are the US, Asia and Australia |
| Long stays (more than 30 days) | Yes |
| Channel website | https://www.onefinestay.com/ |
| Affiliate channels | N/A |
Inventory type
| Pick & Choose | Yes, based on property types, amenities, locations and more |
| Multi-units | No |
| Luxury inventory | Yes |
Channel performance
| Top location | London, Paris, New York, Los Angeles, the Caribbean, Italy, France, Mexico |
| Top inventory type | Homes, Villas, Apartments |
| Top performance season | Summer season, festive seasons |
| Key amenities |
Concierge/Additional Services, End-to-End Guest Management, Meet and Greet, House Preparation and Departure Cleaning, 24/7 Support and Earn & Redeem Accor ALL Loyalty Reward Points |
| Best practices | Onefinestay has a dedicated account managers team who will work with the property manager to make sure we are advertising the listings properly to maximise conversion |
Charges & Payments
| Merchant of Record (MOR) | Yes |
| Charging party | Onefinestay charges the guest and pays out to the property manager via a wire transfer, as soon as they receive the payment from the guest (within 7 days) |
| Credit card details | N/A |
Commission
| Commission | 20% |
| Commission charging | Commission is charged from the total booking amount excluding fees and taxes |
| Commission application | Commission is charged from the rates provided to Onefinestay (not added on top), but may be customised if needed |
| Negotiable commission | Usually not, but there may be exceptions |
Contract & Onboarding
| Average onboarding time |
Depending on the time for signing the contact and the number of properties; in general: Contract singing: between 2 weeks up to 6 weeks Onboarding: 1 - 3 weeks per 20 listings |
Contact & Support
| Support email for property managers | development@onefinestay.com |
| Response time | from 1 to 4 days |