Step 6: Check-in and check-out

Arrival information

Arrival information refers to the basic PM contact details that can be filled in Rentals United platform and will be available for the guest. It also includes short instructions on the time and forms of contact before the guest's arrival.

For Vrbo, if Arrival information is filled in, the text is used to generate the Terms and Conditions PDF file (unless such a file has been already provided)nless. Please, see the details in Terms and Conditions .

Arrival instructions

Arrival instructions refers to all the necessary information the guest should be aware of when arriving at the property. The section is a free text field, hence you should include all the details that are worth mentioning for a person arriving for the first time in this location. Consider describing available means of transportation, the public transportation routes in the neighbourhood, temporary road diversions or cut-offs, location of entrance if it is difficult to spot and so on.

For your guests and property safety - do not mention here any sensitive or security information, such as exact directions to the lockbox, entrance passcodes, instructions to exchange keys and so on. Such information should be shared privately, directly with the guest, after they make a booking.

For Vrbo, if Arrival instructions section is filled in, the text is used to generate the Terms and Conditions PDF file (unless such a file has been already provided). Please, see the details in Terms and Conditions .

It will also be passed to the channel and displayed on their website as part of General description in Step 3: Description.

Pick-up service

Pick-up service section should include detailed information on the transport service you offer to your guests, for example airport transfer.

It will also be passed to the channel and displayed on their website as part of General description in Step 3: Description.

Normal check-in and check-out times

In the Normal check-in and check-out times settings, it is possible to specify the detailed time ranges when guests can check in or check out without any additional charges.

  • Check-in from: Synchronized.

  • Check-in to: Not synchronized.

  • Check-out: Synchronized.

  • Check-in place: Not synchronized.

Note: If the Check-in and Check-out times are not set, then default values are pulled by Vrbo. In such a case, the Check-in starts at 13.00 p.m. and Check-out ends at 11.00 a.m.

However, despite not all of the above data are directly synchronised with Vrbo, they are used to generate the Terms and Conditions PDF file (unless such a file has been already provided). Please, see the details in Terms and Conditions .

Late check-in and early check-out fees

Late check-in and early check-out fees indicate the extra charges that will be added to the guest's bill if they decide to check-in late or check-out early. It is also possible to precisely indicate the time ranges when specific charges are applied.

For Vrbo, if Late check-in and early check-out fees section is filled in, the text is used to generate the Terms and Conditions PDF file (unless such a file has been already provided). Please, see the details in Terms and Conditions .