Guest verification

Each time a reservation is created in any of the sales channels and this reservation is registered on one of your properties included in Screen & Protect, a guest verification is performed automatically. The verification is a quick process and the result is available within a couple of minutes after the reservation is confirmed (confirmed bookings and requests that have been confirmed).

 

What user data is checked?

The screening checks cover the following aspects:

  • Name is checked in the service provider’s database for any red flags.

  • Mobile number is verified to ensure it is valid and deliverable.

  • Email is checked for deliverability, creation date, and linked online profiles.

  • Previous damages are assessed using historical records. This information is sourced from Superhog records, ensuring a thorough examination of a member's track record.

 

Verification results

Based on the result of the verification, the damage protection amount is assigned to the reservation according to the following criteria:

  • Positive verification: The sum of protection is up to 50 000 EUR

  • Negative verification: Your guest has been verified negatively and protection will not be available. Negative verification is often caused by missing information and can be easily fixed. In this case, contact the Rentals United Support Team

 

The verification result will be shared with you in the following ways:

  • Email notification: You will be informed about the positive verification result in an email notification sent to you after the booking is made.

  • Big Card / Guest Planner: A green Screen & Protect badge is displayed for all reservations that are protected with the Screen & Protect program and have the Verified status.

    A red Screen & Protect badge is displayed for reservations with negative verification result .

    In case of reservations that are not protected by the Screen & Protect program, you will not see any information.

 

What to do if the reservation was modified?

If the reservation is modified, the guest are verified one more time.

 

What to do in case of negative verification?

It is not guaranteed that all guests will pass the verification process, although this occurs very rarely - only in 0,5% of analysed reservations.

If the guest has been negatively verified, please make sure that the guest's details are correct and complete. In particular:

  • verify the email address is correct

  • phone number is provided and correct

  • full name and surname are provided

After the guest's details are modified, the verification will be performed again. If the guest's details are correctly provided and the verification result is negative again, this guest most probably has been registered in the verification data bases. In this case, you need to take steps on your own:

  • Decide whether you want to accept this reservation. If not, check your options with the guest or/and the channel to cancel the reservation.

  • If you decide to accept the reservation, take the necessary steps to protect yourself against potential damages e.g. you can always apply a security deposit amount upon check-in. Remember to be transparent about your policies and place proper information in your listing description.