Guest verification
Each time a reservation is created in any of the sales channels and this reservation is registered on one of your properties included in Screen & Protect, a guest verification is performed automatically. The verification is a quick process and the result is available within a couple of minutes after the reservation is confirmed (confirmed bookings and requests that have been confirmed).
What user data is checked?
The screening checks cover the following aspects:
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Name is checked in the service provider’s database for any red flags.
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Mobile number is verified to ensure it is valid and deliverable.
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Email is checked for deliverability, creation date, and linked online profiles.
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Previous damages are assessed using historical records. This information is sourced from Superhog records, ensuring a thorough examination of a member's track record.
Verification results
Based on the result of the verification, the damage protection amount is assigned to the reservation according to the following criteria:
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Positive verification: The sum of protection is up to 50 000 EUR
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Negative verification: Your guest has been verified negatively and protection will not be available. Negative verification is often caused by missing information and can be easily fixed. In this case, contact
The verification result will be shared with you in the following ways:
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Email notification: You will be informed about the positive verification result in an email notification sent to you after the booking is made.
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Big Card / Guest Planner: A green Screen & Protect badge
is displayed for all reservations that are protected with the Screen & Protect program and have the Verified status. A red Screen & Protect badge
is displayed for reservations with negative verification result .
In case of reservations that are not protected by the Screen & Protect program, you will not see any information.
What to do if the reservation was modified?
If the reservation is modified, the guest are verified one more time.
What to do in case of negative verification?
If the guest has been negatively verified, please contact