About
With more than 1.2 million hotels in 200 countries and regions, Trip.com has built an extensive hotel network to give our customers a fantastic choice of accommodation. Their far-reaching flight network has over 2 million individual flight routes connecting more than 5,000 cities around the globe. When you combine this with their 24/7 English customer service and various other travel products, you can trust them to take care of your next trip.
Integration model
| Sync type | PUSH |
| Static data sync |
The static content is synchronised to the channel upon first-time connection. If the content is updated in Rentals United, you need to update the channel - see here. |
| Availability, Rates & Inventory sync |
The ARI data is synchronised to the channel upon first-time connection. If the availability or prices are updated in Rentals United, the channel is updated automatically and no action is required. |
| Instant bookings | Yes - see here |
| Booking requests | No - see here |
| Quote requests | Yes - see here |
| Reservation sync | PUSH |
| Reservation modifications |
Sales Channel to Rentals United Synchronised. If the modification was made on the Trip.com side, the original reservation is cancelled in Rentals United and a new one is created. Rentals United to Sales Channel Not synchronised. |
| Reservation cancellations |
Sales Channel to Rentals United Synchronised. Reservations can be cancelled only on the Trip.com website. If such occurs, the original reservation is cancelled in Rentals United. Rentals United to Sales Channel Not synchronised. |
| Cancellation penalties | No penalty if the customer accepts the relocation offered by the property manager. If the relocation is not provided, or the customer is not happy with the option, Trip.com will cancel the booking with penalty. The penalties equals the first night room fee. |
Additional info
| Accepted locations | Worldwide |
| Target guests |
85% free independent travellers. The rest are corporate travellers and group travellers. |
| Origin of the guests | 76% North Asia, 13 Europe, 7% North America |
| Long stays (more than 30 days) | Yes, max. 60 days |
| Channel website | |
| Affiliate channels |
Makemytrip Skyscanner Tripadvisor Google HPA Google Ads HotelsCombined Naver Wego Trivago |
Inventory type
| Pick & Choose | Only entire homes are accepted. No shared rooms. |
| Multi-units |
Single-unit and multi-unit properties are accepted. Multi-units added from Rentals United currently create separate listings. |
| Luxury inventory | No |
Channel performance
| Top location |
Urban areas 60% APAC: Tokyo, Osaka, Seoul, Bangkok, Kuala Lumpur 30% EMEA: London, Paris, Dubai, Barcelona, Rome, Istanbul 10% NA |
| Top inventory type | Apartments and villas |
| Top performance season | Feb, Jul, Aug, Oct |
| Key amenities |
Key amenities: Air-conditioning, laundry machine, kitchen, bathtub, fridge, private pool, wi-fi Policy: Deposit, check-in method, smoking |
| Best practices |
Include detailed information on the policies, facilities and amenities. Use variable rate plans - non-refundable, free cancellation, occupancy based rates. Include discounts - early-bird, last-minute, long-stay, member rates . |
Charges & Payments
| Merchant of Record (MOR) | Yes |
| Charging party | Trip.com charges the booking amount from customer. Trip.com initiates the payout in VCC (virtual credit card) on the check-in date. |
| Credit card details | VCC details are available in the reservation. |
Commission
| Commission | 15% |
| Commission charging | Commission is charged on the total booking amount. |
| Commission application | Commission is applied on the rates provided to the channel. |
| Negotiable commission | Yes |
Contract & Onboarding
| Average onboarding time | Signing an agreements takes 2-3 weeks. In case Trip.com maintains unresponsive within the stated periods, it is recommended to contact them directly. |
| Onboarding instructions |
New clients: Connect to the channel and follow the instructions - see here. Trip.com will provide you with a contract to sign and a CodeContext number, which consists of 4-5 digits. The CodeContext number is required to successfully connect to the channel. Once you receive it, you can add new listings to Trip.com - see here. Existing clients: Connect to the channel - see here. Use your existing CodeContext number to add listings. Note that the properties you may already added directly in the Trip.com account will not be mapped to the properties existing in the Rentals United account. Instead, Rentals United properties will create new listings in Trip.com. It is possible to migrate some data, for example reviews, to the newly created listings. In this case, contact Trip.com. |
Contact & Support
| Support email for property managers |
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| Response time | - |
Categorization
This channel is categorized as a Hotel Reservation Site (HRS). An HRS website (Hotel Reservation System) in the vacation rental industry is a booking platform that primarily follows a hotel-style business model. Instead of treating each property as a unique unit, HRS platforms focus on hotel listings with a selection of room-types. This means availability, pricing, and inventory are managed at the room-type level (e.g., “Double Room,” “Family Suite”) rather than by individual apartments or houses.
For property managers, this model allows grouping multiple similar units under one listing, optimizing occupancy, and streamlining rate management. For guests, it creates a more standardized booking experience, closer to traditional hotel reservations, with clear categories and easier comparisons.
- Rentals United cluster (Hotel ID) indicates a hotel in the sales channel.
- Rentals United room type (e.g. "Two-Bedroom Apartment") indicates a room type in the sales channel
- Rentals United property (e.g. "Property 1") indicates a physical room of a certain type. There can be multiple properties added under the same room type , e.g. "Property 1" and "Property 3" are categorized as "Two-Bedroom Apartment". This set-up is called a multi-unit group.
- Rentals United rate refers to a particular pricing plan, which is created based on particular settings in your property (e.g. cancellation policy, meal rate, price). You can see your rates after selecting the Property Settings > Manage.