You can view credit card details in Rentals United to charge the guests. To access the credit card details, reveal them in Rentals United.
Credit card details
Rentals United stores the general credit card details for 10 days after they are shared by a channel. The credit card details include card number and security code.
During the 10 days storage period, you can look up the credit card details to manually charge the guest. To access payment information after 10 days, contact the sales channel directly.
Note:
You can't reveal the credit card details in the following scenarios:
- 10 day storage period passed
- the card was already charged
- you are connected to Stripe or any other payment gateway. You should charge the credit card directly in Stripe.
Reveal credit card details
Follow the steps below to reveal the credit card details.
Step by step:
- Log in to your Rentals United account.
- In the main menu click Guest Planner.
-
Click the Payments tab.
- Click Reveal to access credit card details.
Revealing card details doesn't tokenize the card. If the reservation doesn't contain the credit card details or you can't reveal them, follow the troubleshooting steps here.
Credit card data storage
Rentals United stores the general credit card details, such as credit card number or card holder data, for 30 days after the booking's check-out date. After this time, the data is anonymized and you can't charge the guest anymore.
CVV/CVC details
Rentals United can store the CVV/CVC data until the credit card first authorization. While Rentals United doesn't authorize the credit card, it allows you to access the card details in the Rentals United platform, connected PMS or API.
Once you receive the CVV/CVC details in any form (in API method, in reservation in PMS or by revealing the card in Rentals United), Rentals United removes the data from the system.
CVV/CVC not available
If you already accessed CVV/CVC code, the following information displays in the platform:
“You have seen the CVV/CVC on YYYY-MM-DD at HH:MM:SS CET. Rentals United is not allowed to store CVV after first sharing it with you as per industry requirements. Only the card holder can share the CVV/CVC with you.”
API methods
If the user pulls reservation details via API and the CVV/CVC code has been already shared, then the CVV/CVC node will be empty.
RLNM
The CVV/CVC details aren't shared anymore via the Reservation Life Notification Mechanism (RLNM). You receive other credit card details normally.
PMS
After the reservation with CVV/CVC code is shared with the PMS, the CVV/CVC code is removed from Rentals United system. Inserting reservations without credit card details to a PMS doesn't remove the CVVV/CVC details in the system.
Stripe
Tokenizing a credit card in Stripe or other payment gateway removes CVV/CVC .