Understanding the Airbnb reservation process

Instant booking process

Depending on your booking policy in Airbnb, your guests can use Instant booking process or Request-to-book. All listings connected to Rentals United are set to instant book by default. If a listing was previously set to request to book, it will be automatically changed to instant book after you API-connect it.

If you are on instant bookings, your guests will see the Book now option on the Airbnb website.

1. A guest enters the reservation page on the Airbnb website and provides the details of a reservation (dates, number of guests etc.).
2. Airbnb checks with Rentals United if the property is available for the selected dates and number of guests.

3. Rentals United confirms if the property is available or not.

   Note: Airbnb does not quote Rentals United for the pricing details. Instead, it calculates it itself on the basis of the pricing plan, taxes and fees shared with the Airbnb.

   Quote is performed in the following way:

   • in case the reservation was generated in a regular flow, then Rentals United is quoted for the property's availability, Minimum stay, Changeover restrictions and Preparation Time Before Arrival.
   • in case the reservation is a Special Offer, then only availability is checked.
4. If the property is available to rent, the guest completes the reservation process on the Airbnb website by providing their personal data.
5. Airbnb inserts a booking to Rentals United.
6. Rentals United sends a reservation confirmation to Airbnb.
7. Airbnb confirms the reservation on their side. An email notification with new reservation details is sent to the PM’s confirmation email address.