About
StaySense was founded in 2013 with the vision of positively impacting every vacation in the areas it serves. The belief is that travel goes beyond mere transactions—it unites families and friends, broadens perspectives, and creates lifelong memories. The goal is to help more people experience better vacations and, ultimately, improve their lives by developing products that make it easy for them to plan the vacations they need and deserve.
Since its inception, StaySense has owned three OTAs: SmokyMountains.com, FloridaPanhandle.com, and HawaiianIslands.com, generating millions in both revenue and traffic. Due to the success of these OTAs, StaySense recognized the value of its booking technology for websites everywhere.
Today, StaySense proudly offers Amplify, a technology solution that allows Destination Marketing Organization (DMO) websites to create an exceptional visitor experience by integrating StaySense booking technology into their existing platforms. When a destination partners with StaySense, its website becomes a fully transactional OTA for lodgers in that area.
With over a decade of experience in the vacation rental industry, StaySense has the technology, relationships, and expertise to drive success.
Minimum requirements to connect
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Minimum number of properties:
- SmokyMountains: 10 properties
- FloridaPanhandle: 10 properties
- GulfShores: Property managers must be a member of tourism bureau (1 property minimum)
- PigeonForge: Must advertise and be a partner with Pigeon Forge before (1 property minimum)
- Other DMOs: 1 property
Integration model
| Sync type | PULL |
| Static data sync | Static data is pulled by StaySense once every 24 hours |
| Availability, Rates & Inventory sync | ARI is pulled by StaySense every 3-4 hours |
| Instant bookings | Yes |
| Booking requests | No |
| Quote requests |
Yes (availability & pricing) Quote to PMS is performed in case of PMS users |
| Reservation sync | PUSH |
| Reservation modifications |
Reservation modifications via Rentals United are not synchronised with StaySense. StaySense does not support the modification flow (no modifications are sent to Rentals United). Any modifications should be directly agreed with the guest. |
| Reservation cancellations |
Reservation cancellations via Rentals United are not synchronised with StaySense. StaySense does not support the cancellation flow (no cancellations are sent to Rentals United). Any cancellations should be directly agreed with the guest and the reservations should be cancelled in Rentals United (to release availability). |
| Cancellation penalties | None |
Additional info
| Accepted locations | Properties are accepted in specific locations only. Check locations on the live map here. |
| Target guests | Every type of traveler, trend of family travelers, couples and large groups |
| Origin of the guests | USA |
| Long stays (more than 30 days) | No |
| Channel website | |
| Affiliate channels | N/A |
Inventory type
| Pick & Choose | Pick & choose depending on location |
| Multi-units | N/A |
Channel performance
| Top location |
Currently the largest number of properties are located in:
|
| Top inventory type | Destination-specific |
| Top performance season | Destination-specific |
| Key amenities | Pet-friendly, hot tubs, indoor pools, beachfront |
| Best practices | Accuracy of amenities, property types, and geo-coordinates is extremely important |
Charges & Payments
| Charging party |
StaySense charges the guest for the service fee via Stripe. The service fee is non-refundable and its amount is between 5.5% to 13.5% of the rent. The higher the total rent amount, the lower the service fee. Apart from the service fee, the property manager charges the guest for the booking amount |
| Credit card details | Credit card details are provided to Rentals United by StaySense |
Commission
| Commission | Between 0% and 10% depending on location. |
| Commission charging | StaySense charges the commission on the rent only (excluding fees and taxes). |
| Commission application | Commission is charged from the rates provided to the channel (not added on top). |
| Negotiable commission | Yes |
Contract & Onboarding
| Average onboarding time | 2 - 4 weeks |
Contact & Support
| Support email for property managers | support@rentalsunited.com |
| Support email for DMO partners | ticket@staysense.com |
| Response time | 3 - 24 hours |