About

GuestSmiles is a modern guest experience platform designed to help property managers streamline communication, enhance stays, and generate additional revenue with ease, GuestSmiles creates a seamless journey for every guest while saving your team time. In addition, GuestSmiles works with vertical partners to expand your reach and increase the pool of vacation travelers actively looking for properties, helping drive more demand alongside better guest experiences - all from one intuitive system.

  • Reach exclusive travelers - connect with niche audiences through GuestSmiles and their unique vertical partners that aren't available on generic booking channels.

  • Manage with ease - save time with a quick registration and seamless property imports that sync effortlessly with your current software.

  • Enjoy transparent pricing - experience peace of mind with a simple 9% commission charged only on rent, never on your taxes or fees.
     

Minimum requirements to connect

  • Minimum number of properties
  • Location

Integration model

Sync type PULL
Static data sync  
Availability, Rates & Inventory sync Updated upon each change in Rentals United. 
Instant bookings Yes
Booking requests Yes (confirmed on Rentals United)
Quote requests Yes
Reservation sync PUSH
Reservation modifications Modify in Rentals United and communicate with the guest directly
Reservation cancellations Cancel in Rentals United and communicate with the guest directly
Cancellation penalties -

Additional info

Accepted locations USA
Target guests Non-specific
Origin of the guests Worldwide
Long stays (more than 30 days) Yes (no maximum length of stay)
Channel website http://guestsmiles.com/
Affiliate channels -

Inventory type

Pick & Choose -
Multi-units Yes, both multi-units and single units are supported
Luxury inventory  

Channel performance

Top location  
Top inventory type  
Top performance season  
Key amenities  
Best practices  

Charges & Payments

Merchant of Record (MOR) No
Charging party Property manager is the Merchant of Record and charges the guest.
Credit card details Yes, credit card details are available in the booking.

Commission

Commission 9%
Commission charging Commission is charged on the rent only, excluding taxes and fees
Commission application Commission is deducted from the rates provided.
Negotiable commission No

Contract & Onboarding

Average onboarding time 2 hours

Contact & Support

Support email for property managers support@guestsmiles.com
Response time Less than 12 hours
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