Integration overview - Vrbo

Vrbo is an online marketplace for short-term vacation rentals. Founded in 1995, Vrbo pioneered direct online bookings by connecting property owners with travelers looking for vacation homes. Today, as part of Expedia Group, Vrbo offers over 2 million properties across 190 countries worldwide

Note:

This integration isn't available to everyone yet. To join the pilot program, contact your Account Manager.

Integration model

Sync type	PUSH
Static data sync	Trigger content update to Vrbo in Rentals United
Availability, Rates & Inventory sync	ARI data changes sync in real time
Instant bookings	Yes, see here
Booking requests	Yes, see here
Quote requests	Yes (only availability), see here
Reservation sync	PUSH
Reservation modifications	Modify reservations in Rentals United. Modifications made in Vrbo sync to Rentals United.
Reservation cancellations	Cancel reservations in Rentals United. Reservations cancelled in Vrbo sync to Rentals United.
Cancellation penalties	Vrbo applies penalties for cancelled reservations. For details, contact the Vrbo support.

Additional info

Accepted locations	-
Target guests	-
Origin of the guests	-
Long stays (more than 30 days)	Yes. max. 90 nights
Channel website	By connecting to Vrbo, your listing will be advertised on the global and regional Vrbo websites: the United Kingdom, Denmark, Spain, Finland, Italy, Netherlands, Norway, Portugal, Sweden, France, the United States, Germany, Austria, Brazil, Canada (French), Canada (English), Australia, Mexico.
Affiliate channels	By listing on Vrbo, you gain visibility through additional channels, including: Travelocity CheapTickets Orbitz Expedia Trivago KAYAK

Inventory type

Pick & Choose	Vrbo doesn't accept hotels. Properties must be self-catering, include kitchen and not be a shared space.
Multi-units	Vrbo accepts single-units, and doesn't accept hotels. If you have multi-units, Rentals United creates one listing with the actual number of available units sent in availability.
Luxury inventory	Not primarily, but yes

Channel performance

Top location	-
Top inventory type	2 and more bedrooms villas, cottages, houses
Top performance season	Depends on market and geography
Key amenities	Set 30+ amenities at least. Most popular hotel amenities:* High-speed Wi-Fi Hotel restaurant Parking included View (ocean, mountain, etc.) TV with streaming services Pool On-site activities Hotel bar Kitchen Hot tub Most popular vacation rental amenities:* Air-conditioning / heat High-speed Wi-Fi Cleaning View (ocean, mountain, etc.) Parking included Well organized TV with streaming services Outdoor space Premium linens Washer/dryer
Best practices	Tailor your content and curate your listing photos. Use attractive headlines and descriptions. Add reviews and respond to reviews (75% of consumers would pay more for a property with better reviews) Optimize for the most-wanted amenities Have all filterable amenities Short minimum stay Flexible cancellation policy Open calendars for 12 months Be transparent about fees and policies Aspire to become a premier host Avoid owner cancellations Use competitive rates and promotions, weekly and monthly discounts, loyalty bookings

* According to the Vrbo Traveler Value Index 2025

Charges & Payments

Merchant of Record (MOR)	Channel can't be a merchant of record
Charging party	Property manager charges the guest.
Credit card details	Vrbo passes the guest card details to Rentals United

Commission

Commission	Vrbo charges 5 - 15% commission fee in two payment models: PPB (Pay Per Booking) - new properties go live automatically after activation. If a property's content is defective, this property displays in the "Inactive" status in the Vrbo extranet. To go live, add missing information in Rentals United or in the PMS (if you use one). For more details, see this Vrbo Help Centre article. PPS (Pay Per Subscription) - new properties appear in the Preview tab in the Vrbo extranet. You need to either contact Vrbo or log into the Vrbo extranet and pay the PPS fee. Once you pay the fee, set the listing as "Active" in Vrbo. This model is available only for partners who already use it, new partners can't opt in for this model, see this Vrbo Help Centre article. Note: On October 29, 2026, Vrbo is transitioning all hosts to a single 12% commission fee on every booking (12% to 15% in some regions). Vrbo charges the commission on the nightly rate and additional fees (excluding taxes and refundable damage deposits). The new commission rate applies to bookings received after the the transition. Existing bookings' commission remains unchanged. Vrbo is also retiring the Pay-Per-Subscription (PPS) program. When a host subscription expires, the host transitions to a Pay-Per-Booking (PPB) model with the 12% commission fee structure. These changes apply globally, with regional variations for specific markets. For more information, see this Vrbo Help Centre article or contact the Vrbo support.
Commission charging	Vrbo charges the commission on the nightly rate and additional fees (excluding taxes and refundable damage deposits).
Commission application	Vrbo charges the commission from the rates provided to the channel (doesn't add it on top).
Negotiable commission	No

Contract & Onboarding

Average onboarding time

An average onboarding time is 3 - 5 business days, depending on your responsiveness to Vrbo and the quality of your property content. Rentals United can't influence the time it takes to get live.

Onboarding instructions

New clients: Connect to the channel and follow the instructions. The channel will contact you in order to sign a contract.

Existing clients: Connect to the channel and follow the instructions here. Despite the fact that you may be an existing Vrbo client, you still need to sign a contract in order to connect to Vrbo through Rentals United. Once you complete the steps in Rentals United, Vrbo will contact you to sign a new contract.

If you are switching from another software provider, and you already listed properties on Vrbo, you need to map all future reservations. Rentals United isn't involved in the mapping process.

Vrbo provides you a file with the upcoming reservations. Insert the matching Rentals United Reservation ID for each reservation.

To create a Rentals United Reservation ID, add the reservations details into the PMS (if they're missing) and sync those reservations into Rentals United. Use the Reservation ID in the mapping.

Contact & Support

Support email for property managers

Online support: pm-support@homeaway.com

US: +1 877 239 2592; https://www.help.homeaway.com/contact

DE: +49 69 2573 78892; https://www.hilfe-direct.de/contact

UK: +44 203 514 5512; https://www.help.homeaway.co.uk/contact

FR: +33 413 681044; https://www.aide.abritel.fr/contact

ES: +34 911 238 313; https://www.ayuda.homeaway.es/contact

IT: +39 069 480 2125; https://www.aiuto.homeaway.it/contact

PT: +351 308 804 358; https://www.ajuda.homeaway.pt/

Response time

24 - 48 hours

Good ranking in Vrbo

Accounts positioned high in the ranking receive more bookings. Vrbo algorithm tracks your performance, and decides about your position in the ranking. Follow the rules to achieve the high ranking:

Follow minimum requirements to connect
Follow reservation cancellation principles
Respond in less than 15 minutes
Set competitive and market prices
Keep your calendars and pricing accurate for the next 12 months
Keep consistent prices throughout the booking process
Provide comprehensive and accurate listing content
Get at least 5 reviews per property
Receive the average rating higher than 4.5
Use instant bookings

See more about how to rank higher on Vrbo.