Understanding reservation details in Airbnb reservations

When a reservation arrives, Airbnb provides the standard guest information (such as name, surname, and phone number) along with booking details including the property name, number of guests, stay dates, and price. All of this information is available in Booking details in  Guest Planner.

If you are an API user, you can get access to this information via the following API methods:

ItemMore infoExample
Guest details
  • Guest name and surname
  • Email (Airbnb-generated email)
  • Mobile phone number
  • Guests - hover over the tooltip and get access to additional information
    • Number of adults
    • Number of children
    • Number of infants
    • Number of guests
    • Number of pets

Number of pets is synchronised and available via Rentals United API: e.g. by using Pull_ListReservations_RQ.

Booking details
  • Reservation ID
  • Airbnb ID (confirmation code)
  • Creation date
  • Modification date
  • Guest’s preferred language
Property details
  • Property name and ID in Rentals United
  • Check-in and check-out
  • Guests - maximum number of guests that can be accommodated
  • Property location
Channel breakdown according to Airbnb

Sales Channel provides the final reservation price breakdown. Whenever available, it should be used instead of the Rentals United breakdown.

  • Total and daily breakdown of rent, fees and taxes
  • Guest price - the total price booked by the guest
  • Price to you - the amount that you will receive for this reservation
  • Already paid - the amount of the booking that has been already paid
  • Unpaid - the remaining amount of the booking to be paid by the guest
  • Channel commission

You should follow this breakdown to access the final and most reliable information about your reservation costs.

Channel breakdown according to Rentals United

Rentals United also provides a reservation breakdown. This breakdown follows your set-up in Rentals United. It may slightly differ from the channel breakdown due to the following reasons:

  • Rentals United breakdown does not include the mark-up value
  • Rentals United breakdown deducts the items in a specific order. Then, the received price is the rent value. The rent value is then divided by the number of booked nights. So it may happen that the rent value is different from the actual rent.
  • The channel may apply additional costs to the reservations (e.g. additional fee)
  • Some fees and taxes amounts may be added together due to mappings Rentals United fees and taxes the same item on the channel side
  • The channel may charge the commission from the provided prices

You should use it only to verify your reservation costs set up in Rentals United.

  • Total and daily breakdown of rent, fees and taxes
Comments

Comments include the summary of the booking generated by Rentals United. Comments update every time an Airbnb booking updates. 

  • Check-in and check-out dates
  • Simple price breakdown
  • Cancellation policy code used in Airbnb. However, Airbnb provides only part of their cancellation policies to Rentals United via API. Rentals United just displays the cancellation policy category received from Airbnb. For the detailed description of the cancellation policy categories, go here.
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