Reservation processing

Quote requests

Quoting is the stage when the channel double-checks availability and prices before reservation creation. Such a quote is by default limited to Rentals United. This means that Rentals United is the only source of truth. The channel is provided with the information available in our system at the time of reservation creation.

  • PULL channels - by default the quote is disabled and the channel is provided with the prices registered in the Rentals United system. There may be exceptions to this rule, depending on the channel's implementation of Rentals United API. For more information, please see  Rentals United API Portal.

  • PUSH channels - some channels use the data available in their system while the reservation is being made, some channels perform a quote to Rentals United. See Channel Integrations for details of each channel's integration. Note, however, if the quote is performed, it is usually limited to Rentals United.

  • Reservation inserted through Rentals United platform or Book Direct - a quote to Hostfully is always performed prior to the reservation. In this case, the inserted reservation will feature data quoted from Hostfully.

Inserting a reservation

Bookings are inserted into Hostfully instantly after Rentals United retrieves them from a Sales Channel. The reservation details are displayed in Rentals United and transferred to Hostfully.

Note: In case there is a guest credit card provided in the reservation, Rentals United will not insert the credit card details into Hostfully.

 

Overriding rent

Rentals United does not insert a reservation with actually booked prices into Hostfully by default. This way, information available in Hostfully will be preserved in a reservation inserted to this PMS, regardless of the pricing information shared with the channel that made this reservation. This means that the client needs to manually adjust the price in Hostfully to account for the differences in mark-up applied in Rentals United and discounts for each reservation.

In case the price in your PMS does not match with the price in the channel or Rentals United, see this article: Why is there a difference between the reservation price in my PMS and in the channel?

If you want to keep your bookings' prices in Hostfully in accordance with the prices actually booked in sales channels, you can request Rentals United to keep your prices in Hostfully updated. Just contact the Rentals United Support Team and request to enable rent override for all or selected properties. This way you will make sure the prices in Hostfully reflect the prices booked by the guest.

Hostfully does not allow us to send the sales channel currency information during the rent override. In case you would like to turn on the rent override, please ensure that the currency in the sales channel is the same as you have in Hostfully.

If you enable rent override, we will pass the reservation costs to Hostfully. As the final result, you will see the Guest price price from Reservation price breakdown in Hostfully.

Modifying a reservation

When we register a booking modification (whether received Sales Channels or made directly in Rentals United), we will trigger booking updates in Hostfully.

Bar in mind that we will not send modifications on reservations that have already started.

In case the reservation is modified directly in the Hostfully system, then Rentals United will receive no notification about it. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

Cancelling a reservation

Bookings cancelled in Sales Channels or Rentals United are automatically cancelled in Hostfully.

In case the reservation is cancelled directly in the Hostfully system, then Rentals United will receive no notification about it. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

Email notifications

The host/property manager will always get an email notifications about new reservations and any updates made to reservations. The address that the email is sent to is the email address (available at My profile). The notifications will be sent regardless of the source of the change as well as the integration type.

The email notifications are sent when:

  • request is created

  • existing request is confirmed

  • reservation is created

  • reservation is modified

  • reservation is cancelled