Reservation processing

Quote requests

Quoting is the stage when the channel double-checks availability and prices before reservation creation. Such a quote is by default limited to Rentals United. This means that Rentals United is the only source of truth. The channel is provided with the information available in our system at the time of reservation creation.

  • PULL channels - by default the quote is disabled and the channel is provided with the prices registered in the Rentals United system. There may be exceptions to this rule, depending on the channel's implementation of Rentals United API. For more information, please see  Rentals United API Portal.

  • PUSH channels - some channels use the data available in their system while the reservation is being made, some channels perform a quote to Rentals United. See Channel Integrations for details of each channel's integration. Note, however, if the quote is performed, it is usually limited to Rentals United.

  • Reservation inserted through Rentals United platform or Book Direct - a quote to PMS is always performed prior to the reservation. In this case, the inserted reservation will feature data quoted from PMS.

Inserting a reservation

Bookings are inserted into TABS instantly after Rentals United retrieves them from a Sales Channel. The reservation details are displayed in Rentals United and transferred to TABS.

Additionally, prices of reservations are broken down in the reservation comments. This breakdown is performed according to the rules of the channel the reservation came from. If you want to see how reservation price is broken down according to what is set in Rentals United, see Reservation price breakdown.

 

Pets

By default, we are not passing the actual number of pets in the reservation to TABS. The number of pets is hard-coded to be always '0'. If you are interested in enabling synchronisation of this information, contact the Rentals United Support Team

Overriding rent (N/A)

After Rentals United receives a booking, we do not send its total price to TABS. The only information we can send is the difference between what the guest paid and what the price in TABS is ("totalPrice").

This can be only done if the client sets channel mark-up in Rentals United. Then, the mark-up value will be inserted to TABS as an extra parameter called "AFFIL". Clients should set their extra parameter as “AFFIL” in the PMS to ensure they can see the mark-up value (any excess amount over price in TABS).

In case the price in your PMS does not match with the price in the channel or Rentals United, see this article: Why is there a difference between the reservation price in my PMS and in the channel?

Modifying a reservation (N/A)

Reservation modifications are not supported. If a reservation is modified, please adjust it directly in TABS.

Cancelling a reservation (N/A)

Reservation cancellations are not supported. If a reservation is cancelled, please cancel it directly in TABS.

Email notifications

The host/property manager will always get an email notifications about new reservations and any updates made to reservations. The address that the email is sent to is the email address (available at My profile). The notifications will be sent regardless of the source of the change as well as the integration type.

The email notifications are sent when:

  • request is created

  • existing request is confirmed

  • reservation is created

  • reservation is modified

  • reservation is cancelled