Edit and cancel a booking

Edit the booking

Guest Planner allows you to edit any reservation you want - those that have been received from regular sales channels and those created offline.

Before you edit a reservation in Rentals United, make sure that you read the Cancel and modify booking article. Your changes will not be sent to majority of the channels! Reservations should not be modified in Rentals United and there are only few exceptions. Rentals United does not take responsibility for these actions, so make sure you understand the effects it may have.

  1. Go to the Guest Planner tab in the main menu.

  2. Guest Planner opens and you can see all the reservations for all the properties.

  3. Search for the reservation or booking request to be edited or filter it out. Click the reservation. The Booking details page opens. You can see in the top bar that this is now a Request. It is also indicated by the blue frame under the booking details header. Click the Edit booking button.

  4. Update the guest details or the property information. You can also change the status of the reservation to Confirmed or Cancelled.

  5. Click the Save changes button.

Cancel the booking

Before you cancel a reservation in Rentals United, make sure that you read the Cancel and modify booking article. Your changes will not be sent to majority of the channels! Reservations should not be cancelled in Rentals United and there are only few exceptions. Rentals United does not take responsibility for these actions, so make sure you understand the effects it may have.

  1. Go to the Guest Planner tab in the main menu.

  2. The Guest Planner dashboard opens and you can see all the reservations for all the properties.

  3. Search for the reservation or filter it out. Once you find the correct card, click on it. The Booking details page opens. You can see in the top bar that this is now Confirmed.Unfold the dropdown with the property statuses and select the Cancelled status.

  4. Click Save changes.