Automated reviews
According to Airbnb, a higher number of positive reviews is correlated to higher number of received bookings and, therefore, higher revenue. But who has the time to review each guest?
Rentals United has a feature to increase the number of reviews you receive from your guests. With our automated reviews in place, you can simply review your guests with one click of a button or even with no action required from you at all! It takes a minimum amount of time and brings great benefits. Your guests become curious to see your opinion on them and their stay and leave reviews in return.
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Guest prefer listings with multiple reviews
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More reviews better position your listings in the search ranking
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Hosts who review each guest receive more and better reviews
Automated reviews
How it works?
After the reservation ends, a pre-set review and positive rating of your guests are automatically sent and get published on Airbnb. No action is required.
How to configure?
Configure reviews the way it was described here. Once you are done, tick the automation checkbox to send the suggested review automatically 8 days after the reservation ends. This means that you will not have to perform any action to review your guests.
Skip review: You do not want some stays to be reviewed automatically with a positive review? You can skip the review before it is sent out (8 day after the check-out).
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Go to Inbox and find the reservation that has already ended. See more here.
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Open this review thread. After the check-out date, you will see the following notification in the review thread.
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Click Skip.
Skipping the review causes that:
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the automated review for this booking is not sent out.
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you will no longer be reminded to review this stay.
Remember that even after you skip the review, you can write a custom one and rate this guest (see here for the time limitations).
Negative reviews: Are you concerned that a positive review can be sent to a guest who has not deserved it? Remember that the auto-review is sent 8 days after the check-out. It gives you plenty of time to prevent auto-sending of a positive review:
Semi-automated reviews
All clients have this option enabled by default, therefore no action is required from you to turn semi-automated reviews on.
This option is turned off when you enable Automated reviews.
How it works?
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Wait till the reservation ends.
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Immediately after the check-out day, you will receive an email message with a suggested review and positive rating of your guests.
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Click the Submit button in order to make the review public on Airbnb. If you do not click the button, the review will not be sent.
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You will see a confirmation screen 'Your review has been sent'. The review can be submitted only once. If you click the button more times, you will be redirected to Big Card.
In case of an error when submitting the review, you will be redirected to Big Card. Then, it is best to submit a manual review by clicking the link next to the 'Create your own custom review manually'.
Email notifications: You will receive the semi-automated review to your email address regardless whether you have the email notifications enabled in Email notifications or not. If you do not submit the review, you will be additionally reminded to do so 7 and 12 days after (unless the stay has already been reviewed). For details see Airbnb Guest Reviews.
FAQ
Why should I automate my Airbnb reviews?
Automating reviews saves time, increases the number of reviews you receive, and boosts your property’s visibility on Airbnb. Positive reviews are directly linked to higher earnings, making automation a key strategy for success.
How does the automated review process work?
With fully automated reviews, a pre-set review is translated, sent, and published on Airbnb 8 days after your guest’s departure. No action is required unless you want to write a custom review for a specific guest.
What is the difference between fully automated, semi-automated, and manual reviews?
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Fully-automated: Reviews are sent automatically without any additional action.
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Semi-automated: You’ll receive an email reminder with a pre-set review, and you can approve it with a single click.
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Manual: You write and publish reviews yourself using Rentals United platform.
Can I customize reviews for specific guests?
Yes! While most reviews can be automated, you always have the option to write and publish bespoke reviews for specific guests if needed. review template starts off blank by default. Rentals United will generate a standard positive review with a 5-star rating.
Will automation send a review for every guest?
Automated reviews are pre-scheduled for every guest unless you choose to write a manual review or skip the review.
Does automating reviews impact guest feedback?
Yes! Rentals United users report receiving more reviews in return when using automated or one-click reviews. This improves your overall review score and increases your property’s visibility on Airbnb.
How do I enable automated reviews?
It’s simple:
1. Log in to yourRentals United account.
2. Navigate to the Guest Planner > Control Panel.
3. Tick the checkbox to enable automatic reviews.
Can I see the reviews before they are published?
Yes, with the semi-automated option, you’ll receive an email notification with the pre-set review for your approval before it is published.
Is there a cost for automating Airbnb reviews with Rentals United?
Automating reviews is a feature included in Rentals United suite of free-of-charge tools.
Where can I get help if I need support?
For more information, contact