Automated reviews

According to Airbnb, a higher number of positive reviews is correlated to higher number of received bookings and, therefore, higher revenue. But who has the time to review each guest?

Rentals United has a feature to increase the number of reviews you receive from your guests. With our automated reviews in place, you can simply review your guests with one click of a button or even with no action required from you at all! It takes a minimum amount of time and brings great benefits. Your guests become curious to see your opinion on them and their stay and leave reviews in return.

  • Save time

  • Get more positive reviews

  • Generate more bookings

 

Semi-automated reviews

How it works?

After the reservation ends, you will be sent an email reminder from Rentals United with an auto-suggested review and positive rating of your guests. Once you receive it, you only need to click the button in order to accept the review and make it public on Airbnb.

How to configure?

Log in to Rentals United and navigate to the Guest Planner tab in the main menu. Click the gear wheel icon in the top right corner. You will be moved to the Control Panel settings. Scroll down to the Airbnb Guest Reviews section.

By default, the template review is empty. This means that Rentals United will auto-generate a generic positive review with a 5-star rating.

You can customize the review message and provide your own text. For example, you can add a thank you note with an invitation to book again. This text will be used the next time when the review is suggested. Remember that you cannot change the rating. Click Save to confirm your changes.

Note: If you think your guests do not deserve a positive review, ignore the email with an auto-suggested review and do not send this review at all. Additionally, click the link in the bottom right corner to create a manual review for this guest. Leave a custom review and rate your guests as soon as possible as described at Airbnb Guest Reviews.

Note: Ensure that you are subscribed to the email notifications in Email notifications. Otherwise you will not be receiving email reminders. If you turn email notifications on, you will be reminded on the day the reservation ends as well as 7 and 12 days after (unless the stay has already been reviewed). Fore details see Airbnb Guest Reviews.

 

Fully-automated reviews

How it works?

After the reservation ends, a pre-set review and positive rating of your guests are automatically sent and get published on Airbnb. No action is required.

How to configure?

Configure reviews the way it was described here. Once you are done, tick the automation checkbox to send the suggested review automatically 8 days after the reservation ends. This means that you will not have to perform any action to review your guests.

Important: You do not have to be subscribed to the email notifications in Control panel, as automated reviews do not cause any emails to arrive to your inbox.
Note: Be alert when this option is turned on, as it may automatically send a positive review to a guest who has not deserved it. In case of a different experience and this option being turned on, rate your guests as soon as possible using Airbnb Guest Reviews to prevent auto-sending a positive review.

 

FAQ

Why should I automate my Airbnb reviews?

Automating reviews saves time, increases the number of reviews you receive, and boosts your property’s visibility on Airbnb. Positive reviews are directly linked to higher earnings, making automation a key strategy for success.

 

How does the automated review process work?

With fully automated reviews, a pre-set review is translated, sent, and published on Airbnb 8 days after your guest’s departure. No action is required unless you want to write a custom review for a specific guest.

 

What is the difference between fully automated, semi-automated, and manual reviews?

  • Fully-automated: Reviews are sent automatically without any additional action.

  • Semi-automated: You’ll receive an email reminder with a pre-set review, and you can approve it with a single click.

  • Manual: You write and publish reviews yourself using Rentals United platform.

 

Can I customize reviews for specific guests?

Yes! While most reviews can be automated, you always have the option to write and publish bespoke reviews for specific guests if needed. review template starts off blank by default. Rentals United will generate a standard positive review with a 5-star rating.

 

Will automation send a review for every guest?

Automated reviews are pre-scheduled for every guest unless you disable automation for specific reservations or choose to write a manual review.

 

Does automating reviews impact guest feedback?

Yes! Rentals United users report receiving more reviews in return when using automated or one-click reviews. This improves your overall review score and increases your property’s visibility on Airbnb.

 

How do I enable automated reviews?

It’s simple:

1. Log in to yourRentals United account.

2. Navigate to the Guest Planner > Control Panel.

3. Tick the checkbox to enable automatic reviews.

 

Can I see the reviews before they are published?

Yes, with the semi-automated option, you’ll receive an email notification with the pre-set review for your approval before it is published.

 

Is there a cost for automating Airbnb reviews with Rentals United?

Automating reviews is a feature included in Rentals United suite of free-of-charge tools.

 

Where can I get help if I need support?

For more information, contact the Rentals United Support Team or consult the RU Docs.