PUSH and PULL channels
Sales channels process static content updates using one of two methods:
PULL channels: The channel automatically retrieves updated listing content from Rentals United at periodic intervals.
PUSH channels: A property manager or Rentals United Support Team member manually triggers the content synchronization on demand.
Check which channels are PULL and PUSH connections.
PUSH channel update types
To keep listing information synchronized between Rentals United and connected sales channels, property managers must can use two types of updates.
Automatic content update
With automatic listing content update, property descriptive content updates automatically in the channel every time you update property details in Rentals United.
Manual content update
When using a manual content update, you trigger the content update on demand. Choose between two update options:
Partial update
Select specific areas that contain edits and require updating in the channel. Use a partial update to ensure extra content managed directly in a sales channel doesn't get overridden. Use this option each time, if possible.
Full update
Trigger synchronization of all supported data in the channel integration. All data gets overridden with the information available in Rentals United.
Troubleshooting listing sync
Review the solutions below if updated content doesn't appear on the sales channel.
PULL channels
If content updated in Rentals United doesn't display on the sales channel within 24 hours, contact the channel directly.
If updated information wasn't visible on the sales channel before, such as a floor number, the sales channel might not support sync that specific element from Rentals United. Check what details the sales channels sync from Rentals United. If the channel doesn't sync the updated information, update it directly in the channel extranet.
PUSH channels
To update listings in the sales channel, you must trigger the listing content update.
Step by step:
Check if automatic listing content is enabled for the channel integration, such as Booking.com, Airbnb, Expedia. If automatic listing content update is active, wait a few hours to process.
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If automatic listing content is disabled, trigger a manual listing content update:
Partial content update
Full content update