Reservation processing

Instant booking process

Booking.com inserts reservations in Rentals United and fills it is with the details guest provided while booking in the channel. Booking.com doesn't quote Rentals United to check the prices and availability, but uses the information that is in the channel.

A guest enters the reservation page on the Booking.com website and provides the details of a reservation (dates, number of guests etc.).
If the property is available to rent, the guest completes the reservation process on the Booking.com website by providing their personal data.
Booking.com inserts a booking to Rentals United.

When you connected several Rentals United properties to a single room type (multi-unit group), reservations assign to a property depending on their moves configuration.
You receive an email with new reservation details (sent to your "Confirmation email").

Reservation details

When a reservation arrives, theSales Channel provides the standard guest information (such as name, surname, and phone number) along with booking details including the property name, number of guests, stay dates, and price. All of this information is available in Guest Planner > Booking details.

If you are an API user, you can get access to this information via the following API methods:

Item	More info	Example
Guest details	Guest name and surname the 'Genius' badge displayed next to the guest name - information if the guest has the 'Genius' status in Booking.com Email Mobile Guests - hover over the tooltip and get access to additional information Number of guests in one reservation (total) Number of adults Number and age of children Number of guests on one property Company name Address Postal code City State Country Language Booking note - guest remarks / notes including e.g. special requests
Booking details	Reservation ID Booking.com ID Credit card details - see here Creation date Modification date
Property details	Check-in and check-out details Property name and ID in Rentals United Room type in Booking.com Guests - maximum number of guests that can be accommodated Property location
Rate details according to Booking.com	Guest name Hotel name and ID Room name and ID Rate name and ID Meal plan Cancellation policy Services - information about the services available at the property, e.g. free airport shuttle Smoking - information whether smoking is allowed or not Remarks - additional comments / notes provided by the guest If any of the above information is not available, it means Booking.com does not provide it for this reservation. It will not be displayed in the reservation.
Channel breakdown according to Booking.com	Sales Channel provides the final reservation price breakdown. Whenever available, it should be used instead of the Rentals United breakdown. Total and daily breakdown of rent, fees and taxes Guest price - the total price booked by the guest Price to you - the amount that you will receive for this reservation Already paid - the amount of the booking that has been already paid Unpaid - the remaining amount of the booking to be paid by the guest Channel commission You should follow this breakdown to access the final and most reliable information about your reservation costs. Additional information: the 'Genius' badge displayed in the reservation price breakdown - information if the 'Genius' discount was applied and which dates have this discount included
Channel breakdown according to Rentals United	Rentals United also provides a reservation breakdown. This breakdown follows your set-up in Rentals United. It may slightly differ from the channel breakdown due to the following reasons: Rentals United breakdown does not include the mark-up value Rentals United breakdown deducts the items in a specific order. Then, the received price is the rent value. The rent value is then divided by the number of booked nights. So it may happen that the rent value is different from the actual rent. The channel may apply additional costs to the reservations (e.g. additional fee) Some fees and taxes amounts may be added together due to mappings Rentals United fees and taxes the same item on the channel side The channel may charge the commission from the provided prices You should use it only to verify your reservation costs set up in Rentals United. Total and daily breakdown of rent, fees and taxes
Payments	Booking.com shares information on the payment. Depending on the payment method, it can be guest's credit card or virtual credit card. In case of Virtual Credit Card (VCC), Booking.com provides us with the following details: the card activation date the card expiration date the current balance available the currency The above details are saved in the dedicated API fields and available also in the reservation's comments.
Comments	Comments include additional information coming from Booking.com. This information is presented as received from Booking.com and unedited. Mostly it is a descriptive explanation of all the booking details already presented in the dedicated fields.

Modifying a reservation

Booking.com to Rentals United

Modifications initiated in Booking.com and synchronised to Rentals United in real time.

Rentals United to Booking.com

Modifications made in Rentals United are synchronised to Booking.com on some limitations:

When modifying the reservation via the Report stay change flow, the changes will be synchronised to Booking.com.
When modifying the reservation in Big Card / Edit bookings, the changes will not be synchronised with Booking.com.

Cancelling a reservation

Booking.com to Rentals United

Cancellations initiated in Booking.com and synchronised to Rentals United in real time. If you need to cancel a reservation, you can do it directly in the Booking.com extranet or reach out to your Booking.com contact directly.

Rentals United to Booking.com

Cancellations made in Rentals United are synchronised to Booking.com on some limitations:

When cancelling the reservation via the Report no-show flow, the booking will be cancelled in Booking.com.
It is not possible to cancel the reservation Big Card / Edit bookings.