To make a reservation, Expedia uses the data available in the channel, and doesn't quote Rentals United. Rentals United retrieves reservations from Expedia every 5 minutes.
A guest enters the reservation page on the Agoda website and provides the details of a reservation.
If the property is available to rent, the guest completes the reservation process on the Agoda website by providing their personal data.
Rentals United retrieves the reservation from Agoda.
When you connected several Rentals United properties to a single room type (multi-unit group), reservations assign to a property depending on their moves configuration.
You receive an email with new reservation details (sent to your "Confirmation email").
Reservation details
The table below outlines all the reservation details that Expedia shares with Rentals United and where you can find them in Big Card.
See an exemplary Expedia reservation payload in Rentals United API.
Item
More info
Guest number
Total number of guests
Number of adults
Number of children
Children's age
Booking details
External Reservation ID
[NEW] Room ID
[NEW] Rate ID
Check-in and check-out dates
Accessibility text - Accessibility requests made by the guest for the reservation
Bed types - indicates the bed type of the reservation
[NEW] Smoking type - indicates whether the property is a smoking or non-smoking type
Special requests - traveller's requests
[NEW] Multiroom text - text displayed for guests if there is a multi-room booking associated with the reservation e.g. "Room 1 of 2, Primary Guest John Smith",
Source - Source of the reservation.
Business model, remittance type and supplier operating model
[NEW] Business model - Entity that collects payment for the reservation.
Hotel Collect (Agency) - Property manager charges the guest.
Price to you - amount that you need to charge the guest
Guest price - is identical as Price to you, as you charge the guest the full amount
Commission - percentage is available as a separate item for reference, but is not included in the prices
Expedia Collect (Merchant/Net) - Expedia charges the guest, keeps their margin internally, and pays you the net amount.
Price to you - net amount received from Expedia
Guest price - net amount you'll receive from Expedia and Expedia's commissions. As this price is not openly provided by Expedia, we can't guarantee this is the actual amount guest paid (they may have paid some additional fees not disclosed by Expedia).
Commission - Expedia provides commission in separate fields, we calculate it and display in the breakdown, Expedia keeps the commission amount after charging the guest and pays you only the net amount guest and pays you only the net amount
Updated Expedia Collect (Agency/Net) - Expedia collects the full amount from the guest, shows their commission openly, and sends you the net amount.
Price to you - net amount received from Expedia
Guest price - Price to you + Commission
Commission - percentage is available as a separate item, Expedia keeps the commission amount after charging the guest and remits you the net amount
Expedia Collect (Agency/Gross) - Expedia collects the guest payment and then pays you the full amount.
Price to you - gross amount received from Expedia
Guest price - is identical as Price to you, as Price to you is the gross amount
Commission - percentage is available as a separate item, Expedia charges you the commission
Cancellation Policy
Cancellation policy that was in place when the reservation was made, including
Penalty percentage or amount e.g. 50%
Cancellation policy periods e.g. 10 days before check-in
Cancellation details
[NEW] Cancellation details include:
Commission - Expedia compensation on the cancellation fee (available only in case of Hotel Collect)
Cancellation penalty amount
Cancellation waiver amount (available only in case of Hotel Collect)
Guest payment - total reservation amount paid by the guest (available only in case of Hotel Collect and Updated Expedia Collect)
Payout amount - earnings (total reservation amount minus compensation)
Added promotions
[NEW] Value add promotions used to book the reservation, which are additional benefits that travellers receive based on loyalty tier status, chosen property, and room type or rate plan they book e.g. "Free Breakfast".
Payment schedule
Expedia shares information on the payment schedule.
[NEW] Installments - Detailed payment schedule (amounts and due dates) used to collect payment for the reservation
Instructions - Instructions on how the payment should be processed e.g. "Expedia collects payment from traveler: Hotel invoices Expedia."
Credit card
[NEW] Expedia shares the credit card details, including:
Card holder name
Billing address
Card number
CVV
Card type e.g. "AX" for American Express, "VI" for Visa
Expiration date
In case of VCC:
Activation date
Expiration date
Balance
Currency
Guest details
First name
Last name
Email address
Phone numbers
[NEW] Company name
Corporate details
[NEW] Loyalty tier - enables the partner to apply the correct pricing, ensuring both competitive rates and the honouring of loyalty benefits for frequent business travellers
[NEW] Affiliate source - Point of sale of the reservation, identities the affiliate partner who sold the reservation to the traveller. If a traveller booked through an Expedia site, or if the value was not provided by the partner, this field is not present. When a reservation is sourced through an affiliate travel management agency, travellers should not be greeted or identified as an Expedia traveller. It is also important that travellers are redirected to the affiliate partner for reservation support, rather than Expedia.
[NEW] Alternative IDs - Partner's ID for the reservation. Unique reference code that is shared with the traveller and should assist in streamlining communication between the lodging partner, traveller, and travel management agency.
[NEW] TIDS code - Travel Industry Designator Service (TIDS) code that allows a reservation to be recognised by industry suppliers like airlines and hotels.
[NEW] Travel purpose - whether the guest is travelling for business or leisure.
[NEW] Supplier Loyalty Information – Information that is often attached to business rate plans and is used to ensure partners are aware of a business traveller’s loyalty program, to ensure these travellers and loyalty benefits are communicated and managed accordingly.
Channel breakdown according to Expedia
Expedia provides the final reservation price breakdown. Whenever available, it should be used instead of the Rentals United breakdown.
Total and daily breakdown of rent, fees and taxes
Total amount of promotions
Guest price - the total price booked by the guest
Price to you - the amount that you will receive for this reservation
Already paid - the amount of the booking that has been already paid
Unpaid - the remaining amount of the booking to be paid by the guest
Channel commission
You should follow this breakdown to access the final and most reliable information about your reservation costs.
