All your charges (past and future) appear in the payments list at the bottom of the page. Each payment has a dedicated status allowing you for a different action.
- Upcoming - the charge is scheduled for selected time in the future, but you can still edit or cancel it up to 2 hours before the scheduled time. Editing or cancelling the payment will not be possible afterwards.
- Successful - the charge was processed and the credit card was charged successfully. If you made a mistake or charged an incorrect amount, you can refund the charged amount to the guest.
- Failed - we attempted to process the charge, but the credit card was not charged. If the charging fails, it most probably means that the credit card is invalid (insufficient funds, incorrect credit card details etc.). If the credit card keeps being rejected, you need to contact the guest and request another credit card.
- Pending - some of your payments may require to be confirmed by your guest.
