Property managers can see the reservations directly in the PMS. The reservation details and management possibilities depend on the implemented API methods.
Reservation sync
Understanding how reservations sync between a PMS, Rentals United, and sales channels prevents booking errors and ensures accurate availability.
Bookings created in sales channel
White Label Channel Manager processes reservations by retrieving them from the sales channel and inserting them in your PMS. Implement the reservation processing to view and manage reservations in the PMS.
- Pull_ListReservations_RQ
- Pull_GetOwnReservations_RQ
- Pull_GetReservationByID_RQ
- Pull_ListReservationsOwnerUser_RQ
- Pull_ListReservationsOwnerUser_RQ
Reservation source channel
Every reservation response includes a creator field containing the username email address of the originating sales channel. Use the Pull_GetAgents_RQ API method to obtain usernames of the specific channels and map it accordingly in your system.
Booking.com:
<creator>bookingcom@rentalsunited.com</creator>Vrbo:
<creator>ha@ha.ha</creator>
New reservation notification
Our system sends a webhook notification to the PMS, informing about a new reservation. Subscribe to the webhook RLNM notifications through the LNM_PutHandlerUrl_RQ API method.
Property managers don't receive any emails or notifications from Rentals United. The only source of notifications is the PMS.
Bookings created in PMS
Adding a reservation directly in a PMS updates property availability across connected sales channels, but doesn't usually create a corresponding reservation record in Rentals United or sales channel.
Manage modifications and cancellations
Modifying or cancelling a reservation directly in a PMS often fails to update the external sales channel. The correct workflow depends on where the booking originated. Check out where to manage reservations at Channel integrations.
Change assigned property
To change the property assigned to a reservation, you can implement a Push_ModifyStay_RQ API method.
When reassigning properties, property managers should inform the guest directly, as the system doesn't send any modification notifications. Consider the setup type before changing property assignments:
Hotel setups: Room changes don't usually impact guests, making property reassignments safe to perform.
Apartment setups: Guests often choose specific units based on unique features, such as location or design. Moving a guest to a different apartment can cause friction, because the system doesn't automatically notify the guest of the property change.
Import existing channel reservations
Property managers can import reservations existing in the channel to the PMS.