Managing booking requests from Rentals United API efficiently helps you process unconfirmed reservations and keep your calendar up to date. Learn how to retrieve, confirm, and reject booking requests through your integration.
Retrieve booking requests
Pull unconfirmed booking requests directly from Rentals United to review pending reservations. Use Pull_ListReservations_RQ to fetch your requests. By default, this endpoint only returns reservations in "Confirmed" or "Cancelled" statuses. To retrieve unconfirmed requests, make sure your XML payload includes:
-
<Statuses>collection -
<StatusID>4</StatusID>to target the "Request" status
Note:
The Pull_ListReservations_RQ method doesn't return "Leads". Leads belong to guest communication threads and are managed separately.
Confirm requests
Accept an incoming booking request to confirm the guest stay. Use Push_ConfirmReservation_RQ to update the status from "Request" to "Confirmed" and block calendar availability.
This action intentionally bypasses price and quote checks in Rentals United and your PMS to complete the reservation.
Reject requests
Decline a request when you can't accommodate the guest.
Send the request through Push_RejectRequest_RQ to decline the booking. Make sure to include channel-specific rejection reasons, such as dates_not_available or not_comfortable, and optional custom messages to maintain compliance with sales channels.