Reservation processing

Quote requests

Quoting is the stage when the channel double-checks availability and prices before reservation creation. Such a quote is by default limited to Rentals United. This means that Rentals United is the only source of truth. The channel is provided with the information available in our system at the time of reservation creation.

  • PULL channels - by default the quote is disabled and the channel is provided with the prices registered in the Rentals United system. There may be exceptions to this rule, depending on the channel's implementation of Rentals United API. For more information, please see  Rentals United API Portal.

  • PUSH channels - some channels use the data available in their system while the reservation is being made, some channels perform a quote to Rentals United. See Channel Integrations for details of each channel's integration. Note, however, if the quote is performed, it is usually limited to Rentals United.

  • Reservation inserted through Rentals United platform or Book Direct - a quote to Smily is always performed prior to the reservation. In this case, the inserted reservation will feature data quoted from Smily.

Inserting a reservation

Bookings are inserted into Smily instantly after Rentals United retrieves them from a Sales Channel. The reservation details are displayed in Rentals United and transferred to Smily.

Reservations can be looked up in Rentals United as described in Bookings or Guest Planner.

Additionally, prices of reservations are broken down in the reservation comments. This breakdown is performed according to the rules of the channel the reservation came from. If you want to see how reservation price is broken down according to what is set in Rentals United, see Reservation price breakdown.

Note: Rentals United does not insert credit card data into Smily.

 

Overriding rent (N/A)

Smily does not allow Rentals United to insert in their system a reservation with actually booked prices. This way, information available in Smily will be always preserved in a reservation inserted to this PMS, regardless of the pricing information shared with the channel that made this reservation.

In case the price in your PMS does not match with the price in the channel or Rentals United, see this article: Why is there a difference between the reservation price in my PMS and in the channel?

Modifying a reservation

Booking modifications retrieved from Sales Channels or made directly in Rentals United trigger immediate booking updates in Smily.

Note: When you need to move your guests to another apartment and change the assigned property in the reservation, the property ID in Smily will not be updated due to the limitations in their system. The reservation will be assigned the same property in Smily. You may want to change it manually directly in Smily.

In case the reservation is modified directly in the Smily system, then Rentals United is not notified about any changes. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

Cancelling a reservation

Bookings cancelled in Sales Channels or Rentals United are automatically cancelled in Smily.

In case the reservation is cancelled directly in the Smily system, then Rentals United will receive no notification about it. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

Email notifications

The host/property manager will always get an email notifications about new reservations and any updates made to reservations. The address that the email is sent to is the email address (available at My profile). The notifications will be sent regardless of the source of the change as well as the integration type.

The email notifications are sent when:

  • request is created

  • existing request is confirmed

  • reservation is created

  • reservation is modified

  • reservation is cancelled