Reservation processing

Quote requests

Quoting is the stage when the channel double-checks availability and prices before reservation creation. Such a quote is by default limited to Rentals United. This means that Rentals United is the only source of truth. The channel is provided with the information available in our system at the time of reservation creation.

  • PULL channels - by default the quote is disabled and the channel is provided with the prices registered in the Rentals United system. There may be exceptions to this rule, depending on the channel's implementation of Rentals United API. For more information, please see  Rentals United API Portal.

  • PUSH channels - some channels use the data available in their system while the reservation is being made, some channels perform a quote to Rentals United. See Channel Integrations for details of each channel's integration. Note, however, if the quote is performed, it is usually limited to Rentals United.

  • Reservation inserted through Rentals United platform or Book Direct - a quote to Smily is always performed prior to the reservation. In this case, the inserted reservation will feature data quoted from Smily.

Inserting a reservation

Bookings are inserted into Smily instantly after Rentals United retrieves them from a Sales Channel. The reservation details are displayed in Rentals United and transferred to Smily.

Reservations can be looked up in Rentals United as described in Bookings or Guest Planner.

Additionally, prices of reservations are broken down in the reservation comments. This breakdown is performed according to the rules of the channel the reservation came from. If you want to see how reservation price is broken down according to what is set in Rentals United, see Reservation price breakdown.

Fees and taxes

The current implementation ensures that both the designated cleaning fees ("bookings_fees") and the complete tax breakdown ("bookings_taxes") for a reservation are sent to Smily.

Data not sent to Smily

  • Credit card data

 

Overriding rent

Reservations are inserted into Smily always with the actually booked prices.

  • Rentals United always sends the Price to you (unless else was requested).

In case the price in your PMS does not match with the price in the channel or Rentals United, see this article: Why is there a difference between the reservation price in my PMS and in the channel?

 

Modifying a reservation

Booking modifications retrieved from Sales Channels or made directly in Rentals United trigger immediate booking updates in Smily.

In case the reservation is modified directly in the Smily system, then Rentals United is not notified about any changes. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

Modifying the property in the booking

When you need to move guests to a different apartment and change the assigned property in the reservation, the property ID in Smily will not update automatically due to system limitations. By default, the reservation will remain linked to the original property in Smily, so you must update it manually directly in Smily.

It is possible to request activation of automatic property modifications only after a detailed investigation and approval from both parties (Smily and Rentals United). To start this process, please contact the Rentals United Support Team.

Smily does not officially recommend synchronising property modifications. Changing the property ID in a reservation may cause serious issues such as:

  • calendar desynchronisation,

  • payment inconsistencies,

  • pricing rules not being re-applied,

  • broken history, etc.

If you choose to enable this functionality, it should be used only with full awareness and acceptance of these risks.

Cancelling a reservation

Bookings cancelled in Sales Channels or Rentals United are automatically cancelled in Smily.

In case the reservation is cancelled directly in the Smily system, then Rentals United will receive no notification about it. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

Email notifications

The host/property manager will always get an email notifications about new reservations and any updates made to reservations. The address that the email is sent to is the email address (available at My profile). The notifications will be sent regardless of the source of the change as well as the integration type.

The email notifications are sent when:

  • request is created

  • existing request is confirmed

  • reservation is created

  • reservation is modified

  • reservation is cancelled

  • reservation is not inserted in the PMS