Reservation processing

Quote requests

Quoting is the stage when the channel double-checks availability and prices before reservation creation. Such a quote is by default limited to Rentals United. This means that Rentals United is the only source of truth. The channel is provided with the information available in our system at the time of reservation creation.

  • PULL channels - by default the quote is disabled and the channel is provided with the prices registered in the Rentals United system. There may be exceptions to this rule, depending on the channel's implementation of Rentals United API. For more information, please see  Rentals United API Portal.

  • PUSH channels - some channels use the data available in their system while the reservation is being made, some channels perform a quote to Rentals United. See Channel Integrations for details of each channel's integration. Note, however, if the quote is performed, it is usually limited to Rentals United.

  • Reservation inserted through Rentals United platform or Book Direct - a quote to Ciirus is always performed prior to the reservation. In this case, the inserted reservation will feature data quoted from Ciirus.

Inserting a reservation

Bookings are inserted into Ciirus instantly after Rentals United retrieves them from a Sales Channel. The reservation details are displayed in Rentals United and transferred to Ciirus. Reservations can be looked up in Rentals United as described in Bookings or Guest Planner.

Additionally, prices of reservations are broken down in the reservation comments. This breakdown is performed according to the rules of the channel the reservation came from. If you want to see how reservation price is broken down according to what is set in Rentals United, see Reservation price breakdown.

Booking source

It is possible to indicate the booking source in the reservation and pass this information to Ciirus. You will then be able to see the booking source (channel where the reservation has originated) directly in Ciirus. Booking sources are useful to for tracking the performance of different channels, creating reports and statistics.

In Ciirus, you will find a set of predefined booking sources. However, you can create additional booking sources (e.g. that are not in the list or that are connected through a different connectivity provider).

If you want to use this solution, you need to contact the Rentals United Support Team and provide the following:

  • The channel name

  • The corresponding channel IDs

If you need help with creating and finding the booking sources in the Ciirus system, read this article.

After we configure this set-up, you will be able to see the booking source in X in Ciirus.

 
 
Note: Credit card details are passed to Ciirus.

Overriding rent (N/A)

Ciirus does not allow Rentals United to insert in their system a reservation with actually booked prices. This way, information available in Ciirus will be always preserved in a reservation inserted to this PMS, regardless of the pricing information shared with the channel that made this reservation.

In case the price in your PMS does not match with the price in the channel or Rentals United, see this article: Why is there a difference between the reservation price in my PMS and in the channel?

Modifying a reservation

Booking modifications retrieved from Sales Channels or made directly in Rentals United do not trigger booking updates in Ciirus. Instead, the original bookings are cancelled and new reservations with updated information are created.

In case the reservation is modified directly in the Ciirus system, then Rentals United is not notified about any changes. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

Cancelling a reservation

Bookings cancelled in Sales Channels or Rentals United are automatically cancelled in Ciirus.

In case the reservation is cancelled directly in the Ciirus system, then Rentals United will receive no notification about it. You should adjust it accordingly in Rentals United system, so that up-to-date information is shared with the channels.

 

Email notifications

The host/property manager will always get an email notifications about new reservations and any updates made to reservations. The address that the email is sent to is the email address (available at My profile). The notifications will be sent regardless of the source of the change as well as the integration type.

The email notifications are sent when:

  • request is created

  • existing request is confirmed

  • reservation is created

  • reservation is modified

  • reservation is cancelled