Credit card details

To make it possible for you to charge a guest, Rentals United can reveal the credit card details for 10 days after they are provided from the channel. Once this period passes, Rentals United will no longer share this information with you. If the guest has not been charged yet, you need to contact Sales Channel in order to get the data directly from them.

However, if 10 days have not passed yet and there is no credit card details in Rentals United, please reach out to Sales Channel. There may be various reasons for not receiving the credit card details. The most common are:

• The PMS that you are using is not PCI compliant or did not provide Rentals United with the PCI compliance certificate.

• The channel you received the reservation from is not PCI compliant or did not provide Rentals United with the PCI compliance certificate.

• Ensure that the property's settings in Sales Channel require the CVC details to be provided obligatorily by the guest at the time of reservation. Only if this setting is enabled, Sales Channel sends this information to Rentals United.

• The CC details may not be provided to Rentals United if the property in the channel is set to accept cash only.

• The CC details may not be present if your client's property has any of the following settings in the Booking.com dashboard (domestic bookers, last-minute bookers, short-notice bookers).

• If your client is a new partner and the property has not yet been verified by the Booking.com team, your client may be restricted from viewing your guests' credit card details for some time. During this period, you will need to request payments directly from guests at check-in. These are the necessary measures taken by Booking.com to take care of the guests' safety. You can read more about it at Booking.com Help.

If your case does not match with any of the above, please contact the Support Team.