Big Card

Big Card is the booking details page. It includes the booking details, such as the channel the booking comes from, exact time when it was created as well as reservation ID.

  1. Go to Guest Planner.

  2. You are redirected to Big Card.

  3. Select a booking and click on it.

 

Reservation status

Above the Booking details section, you can see a top bar with the reservation status. Depending on the current booking status, the top bar contains available actions that can be made to this booking (e.g. cancel a reservation, confirm or cancel a reservation request etc.). You can read more about statuses here.

 

Booking actions

In Big Card you can not only view the booking's details, but you can also perform booking-related actions.

  • Edit or cancel the booking: here

  • Report guest misconduct: here

  • Report guest no-show: here

  • Report stay change: here

  • Protect single reservation by Screen & Protect: here

  • Report invalid credit card - here

 

Property information

With property details you can check the details related to the property and the booking: 

  • check-in and check-out times for your guests

  • property exact name and the property ID

  • number of guests included in this reservation

  • detailed summary of the reservation price components - Reservation price breakdown.

 

Comments

The Comments section contains information received from the channel. Usually, you can find there a reservation summary provided by the channel or the guest's special requests.

 

Guest Communication

Guest Communication is a messaging feature dedicated for clients who would like to quickly and easily communicate with their potential and confirmed clients. With the use of this feature, you will be able to quickly confirm the guest's preferences, answer their questions or advice on the surroundings or attractions nearby - without constant switching between the Rentals United dashboard and your inbox or mobile. Also, you will no longer have to worry about messages left unanswered or lost, as the Guest Communication provides you with the chat history and clear notification system. It is also possible to use the Guest Reviews feature and read your guests' reviews as well as respond to them.

For more information, please see Guest Communication.

 

Payments

When it comes to charging the guest, there are few ways sales channels operate.

  • sales channel charges the guest and pays you out

  • sales channel collects the credit card details and you charge the guest

  • sales channel charges the guest and provides you a virtual card detail and you charge the channel

  • in rare cases, you can charge the guest in cash upon arrival

Depending on your contract with the channel, credit card details will be displayed in Rentals United or not. If credit card details are not displayed, you can always contact the sales channel support and clarify what the payment process is for you. Read here for details.

Rentals United recommends using an integrated solution, Stripe. If you want to integrate with Stripe, check here. Once you do so, you can charge the guest in an easy way.