Connecting to Trip.com

Minimum requirements to connect

In order to connect the Property Manager’s (PM’s) property to the Trip.com, the following requirements must be met:

• Company profile in Rentals United needs to be filled in (phone number, email address and so on);

• Property name cannot contain the word test;

• Property size must be provided

• Address (Street name and number) and Location (Geo-coordinates) need to be complete;

• Photos: minimum 10 photos (1024 x 683) are uploaded;

• Number of beds must be carefully selected to match the maximum number of guests in Maximum number of guests;

• The property has at least one Bathroom;

• The property has a separate Kitchen;

• Licence number must be provided if applicable for the location of the property;

• Cancellation Policy: at least one Cancellation Policy is selected in Channel Settings - see here;

• Fee and Tax:

  • no Unknown or Other can be pushed to Trip.com;

  • if more taxes are mapped to a single Trip.com tax type, they all have to use the same calculation logic;

  • in case you are a PMS customer, all taxes must have properly defined names.

  For more information, please see full Tax.

• Payment methods: at least one Payment methods is selected;

• Arrival information and Normal check-in and check-out times are provided.

Establishing connection

In order to start advertising on Trip.com, first Rentals United needs to create a connection to this channel. To successfully finish the connection process, complete the connection wizzard in Rentals United platform.

1. In Rentals United platform, go to the Services tab on the main menu.

   

2. Click the Find Services tab.

   

3. Type the Trip.com name in the search box or scroll down through the list of available channels.

4. Unfold the Trip.com section by clicking the Down arrow button.

5. Click the button.

6. Follow the steps displayed in the Rentals United platform.

7. At this point your account is connected to Trip.com. If you do not have the properties connected yet, go to Add new properties.

   

Add new properties

For Trip.com, it is only possible to create new rates by pushing the property data from Rentals United.

1. Perform the procedure described in Establishing connection.

2. Request Rentals United to push the rates content to Trip.com. To do so, contact the Rentals United Support Team. You will be provided with a Trip.com representative looking after the connection process.

   The push process includes:

   • Hotel Content,

   • Basic Room Content,

   • Product - Sub-Room Content

   • Fees and taxes .

3. Rentals United verifies if the hotels have been created.

4. Rentals United activates the rates.

   The ARI push includes:

   • Availability and Inventory,

   • Rates.

   From now on, any changes in the Rentals United ARI data get instantly pushed to Trip.com.

5. The status changes from Not connected to Pending.

   This indicates that the connection has been established, but Rentals United does not receive information if the listing is published.

6. Rentals United representative informs Trip.com that the ARI push process has been completed.

7. Visit the Trip.com website and search for the property name. At this stage, prices will be not visible, but the static content can be reviewed.

8. Trip.com creates an extranet access for the Property Manager. Once created, credentials are sent to the PM's email address.

9. Review the created properties and confirm that the rates should be set live.

10. Trip.com makes the properties available to the public on their website.

11. The status changes fromPending to Active.

Mapping properties to existing listings (N/A)

Editing rates

The information in this chapter is useful when you already have properties connected or mapped, but you want to organize them in a different way or introduce changes to rates that will affect only Trip.com.

Editing mark-up for multiple hotels

1. Tick the boxes next to the hotels you want to edit.

2. Update the mark-up value.

   

3. Click the Apply button.

   Note: Changes introduced here will not affect any other channel than Trip.com.

For more details, you can check out the video below on how to set mark-up for various channels.

Editing data for all rates in the group

1. Click the edit group button.

   

2. Adjust the available options.

   

   • group name and location,

   • External ID and currency,

     Important: Do not change the External ID unless you are certain about it.
     Important: This is the currency in which Rentals United sends your properties' prices to Trip.com. Do not change the currency unless you are certain about it and understand the consequences. Wrong settings may cause that Trip.com receives your prices in wrong currencies, which results in huge financial loss.

   • mark-up,

   • currency,

   • add or delete the properties in the group.

     Tip: If you add more than one property to the group, please check the Moves algorithm in Step 5: Price and availability. You will find there some useful information on how Rentals United send your availability to Trip.com.

3. Click the Save group button.

   Note: Changes introduced here will not affect any other channel than Trip.com.

Quick editing data for single rates

With these settings, you can override the property data you have in the Edit property page for the reservations coming only from the Trip.com channel.

1. Click the quick edit button.

   

2. Adjust the available options.

   • Mark-up - with this value, you can scale up the total price which is sent to Trip.com on the basis of prices in Step 5: Price and availability.

   • Number of people in the price - it refers to the Standard number of guests the price is calculated for. It is possible to overwrite the value set in Standard number of guests in Step 5: Price and availability.

   • Minimal price per night - in case the prices in Step 5: Price and availability set below this level, they will be updated in this particular rate.

   • Additional amount per day - you can specify an additional amount that will be charged each day of the reservation. It may cover for additional services available at this rate

     Example: If you offer a breakfast service to your guests, you can create a rate for this purpose and cover it in the additional amount per day.

   • Overwrite minimum stay - it is possible to overwrite the property's minimum stay in this particular rate.

     Example: Minimum stay from Monday to Friday is 2 nights, from Saturday to Sunday is 4 nights.

     • If you set the overwrite minimum stay value to 1 or 2, nothing will happen.

     • If you set the overwrite minimum stay value to 3, only the Monday to Friday season will be overwritten.

     • If you set the overwrite minimum stay value to 5, the Monday to Sunday season will be overwritten.

3. Click the Save rate button.

   Note: Changes introduced here will not affect any other channel than Trip.com and will only apply to this rate.

Manual options for all rates in a group

1. Click the manual options button.

   

2. Adjust the available options.

   

   • You can verify the availability of a single rate, as well as the total availability of all rates in the Summary row.

   • You can verify and temporarily update total availability, price and minimum stay by selecting the relevant row and typing the new value. To undo and come back to the default value, click the red back-arrow icon. To copy the settings to other days, click the green arrows icon.

     

     Example: You received a reservation from 26 May 2021 to 30 May 2021 for Property 15 from another channel. The availability is blocked. However, you already know that the reservation is canceled, but the availability has not been updated yet. You may still want to rent the property at this time, hence you can temporarily update the availability and receive reservations for this time.
     Important: Bear in mind that once you change anything in manual options, the settings will be persisting until you manually undo them! For example, if you bump up the availability and a reservation comes, the availability will not be automatically closed and overbookings are possible! You will have to reset the settings in manual options.

3. Click the Send my changes button to update data in the Trip.com channel.

   Note: Changes introduced here will not affect any other channel than Trip.com.

Updating listings

This section includes instructions to be performed after the property descriptive content is updated in the Edit property page in Rentals United.

Once you are sure that you want to override the content in the channel dashboard, re-push should be done every time the property descriptive content was updated in order to stay up-to-date.

1. Make sure the updated content meets the Establishing connection.

2. Prepare the detailed list of properties and contact the Rentals United Support Team.

3. Rentals United re-pushes the properties for you.

Deactivating properties

1. In Rentals United platform, go to the Services tab in the main menu.

   

2. Click the My services tab.

   

3. Type the Trip.com name in the search box or scroll down through the list of available channels.

4. Unfold the Trip.com section by clicking the Down arrow button.

5. Click the Property Settings button.

   

6. The Property List opens.

7. Click the Deactivate button.

   

8. The status changes from Active to Not connected.

Reasons for connection deactivation

There are three reasons a connection with the channel gets deactivated.

• The connection was deactivated purposefully

  In case you would like to stop offering your listing on Trip.com, you can do it at your convenience. In order to do so, follow the steps in Deactivating properties. Once completed, Trip.com will no longer have access to your property data, nor will they be able to accept bookings for this property. You can always resume updates with just a few clicks. To do so, Click the Activate button.

• The property that was connected to the channel listing is no longer available

  This may happen if you have removed the property or changed its status to inactive in Rentals United or your PMS without disconnecting from the Trip.com first. In such a case, Rentals United automatically closes availability in Trip.com. When the property is activated in Rentals United again, updates will be resumed automatically.

• There is an error preventing updates

  This means Rentals United attempted to update the data in Trip.com, but the channel declined. For example, Rentals United may no longer have access to your listings in the channel or the listing in the channel was removed. In such a case, the connection cannot be activated again until the source of the problem is eliminated.

  Note: It is very important to watch out for these errors and take action immediately. Without immediate actions, you risk overbookings as well as incorrectly priced reservations.