Reservation processing

Instant booking process

Emerging Travel Group inserts reservations in Rentals United using the data available in the channel at the time of the reservation. Emerging Travel Group does not perform the quote request to Rentals United before the reservation is inserted.

  1. A guest enters the reservation page on the Emerging Travel Group website and provides the details of a reservation (dates, number of guests etc.).

  2. If the property is available to rent, the guest completes the reservation process on the Emerging Travel Group website by providing their personal data.

  3. Emerging Travel Group inserts a booking to Rentals United.

  4. An email notification with new reservation details is sent to the PM’s confirmation email address.

Reservations are synchronised to Rentals United based on the real-time notifications received from Emerging Travel Group. Therefore, new reservations should appear in Rentals United with minimal delay.

Request-to-book (N/A)

Emerging Travel Group does not support the request-to-book flow.

Inserting reservation manually

It is always possible to insert reservations manually in Rentals United. In such a case, the availability is blocked and the channel is updated. Emerging Travel Group will not have access to the details of any reservation inserted manually.

Reservation details

When a reservation arrives, theEmerging Travel Group provides the standard guest information (such as name, surname, and phone number) along with booking details including the property name, number of guests, stay dates, and price. All of this information is available in Guest Planner > Big Card.

If you are an API user, you can get access to this information via the following API methods:

Item More info
Guest details

  • Guest name and surname

  • Guests - hover over the tooltip and get access to additional information

    • Number of guests in one reservation (total)

    • Number of adults

    • Number and age of children

    • Number of guests on one property

  • Booking notes - guest remarks / notes including e.g. special requests
Booking details

  • Reservation ID

  • Channel reservation ID

  • Creation date

  • Modification date
Property details

  • Property name and ID in Rentals United

  • Property location
Channel breakdown according to the channel

The channel provides the final reservation price breakdown. Whenever available, it should be used instead of the Rentals United breakdown.

You should follow this breakdown to access the final and most reliable information about your reservation costs.
Channel breakdown according to Rentals United

Rentals United also provides a reservation breakdown. This breakdown follows your set-up in Rentals United. It may slightly differ from the channel breakdown.
Payments The channel does not share the details about the payments.
Comments Comments include additional information coming from the channel. This information is presented as received from the channel and unedited. Mostly it is a descriptive explanation of all the booking details already presented in the dedicated fields.

Importing bookings (N/A)

You cannot import existing bookings from Emerging Travel Group

Modifying a reservation

Emerging Travel Group to Rentals United

Modifications initiated in Emerging Travel Group and synchronised to Rentals United in real time.

Changes to a booking can be made with the help of the Emerging Travel Group Support Team only.

Rentals United to Emerging Travel Group

Modifications made in Rentals United are not synchronised to Emerging Travel Group.

Cancelling a reservation

Emerging Travel Group to Rentals United

Cancellations initiated in Emerging Travel Group and synchronised to Rentals United in real time. Ify ou need to cancel a reservation, please do it directly in the Emerging Travel Group extranet or reach out to your Emerging Travel Group contact directly.

Rentals United to Emerging Travel Group

Cancellations made in Rentals United are not synchronised to Emerging Travel Group.