Reservation processing

Instant booking process

  1. A guest enters the Google Travel website and selects a property to stay in. The guest is directed to the Rentals United Book Direct website and provides the details of a reservation (dates, number of guests etc.).

  2. If the property is available to rent, the guest completes the reservation process by providing their personal data.

  3. A booking is saved directly in the Rentals United system.

Note: If a reservation is made through your own website (not Book Direct), then Rentals United receives no update about the changed availability. You should take steps and adjust the availability in Rentals United or your PMS accordingly.

Request-to-book (N/A)

Booking request process is not possible on the Google Travel website.

Inserting reservation manually

It is always possible to insert reservation manually in Rentals United Guest Planner or from the Bookings tab. In such a case, the availability is blocked and the channel is updated.

Note: Google Travelwill not have access to the details of any reservation inserted manually.

Reservation details

When a reservation arrives, theGoogle provides the standard guest information (such as name, surname, and phone number) along with booking details including the property name, number of guests, stay dates, and price. All of this information is available in Guest Planner > Big Card.

If you are an API user, you can get access to this information via the following API methods:

Modifying a reservation

Modifications are not possible on the Google Travel website, hence in case of any reservation changes, you should handle it directly with your guests and modify the reservation in Rentals United or your PMS. For more information, please see the material below.

Cancelling a reservation

Cancellations are not possible on the Google Travel website, hence in case of any reservation changes, you should handle it directly with your guests and modify the reservation in Rentals United or your PMS. For more information, please see the material below.