Reservation processing

Instant booking process

TUI Villas inserts the reservations into Rentals United after performing a quote request and receiving a confirmation that the reservation is possible.

  1. A guest enters the reservation page on the TUI Villas website and provides the details of a reservation (dates, number of guests etc.).

  2. TUI Villas checks with Rentals United if the property is available for the selected dates and number of guests.

  3. Rentals United confirms if the property is available or not and provides the pricing information to the channel.

  4. If the property is available to rent, the guest completes the reservation process on the TUI Villas website by providing their personal data.

  5. TUI Villas inserts a booking to Rentals United. The availability of this property is blocked in other channels.

Request-to-book (N/A)

In this integration, TUI Villas does not support requests to book.

Inserting reservation manually

It is always possible to insert reservation manually in Rentals UnitedGuest Planner or from the Bookings tab. In such a case, the availability is blocked and the channel is updated.

Note: TUI Villas will not have access to the details of any reservation inserted manually.

Reservation details

When a reservation is received, TUI Villas provides us with the standard guest personal data (name, surname, phone number etc.) and booking details (property name, number of guests, date, price). Some channels also include additional information. All these details can be accessed in Guest Planner > Big Card or via API methods used to retrieve reservations, for example Pull_ListReservations_RQ.

TUI Villas does not provide detailed information in the Comments section of a reservation under the Booking tab or in Guest Planner.
Item More info
Guest number

TUI Villas shares the information about:

  • Number of adults

  • Number of children

Rentals United presents the total number of guests.

You will find the total number of guests in the reservation.

Cancellation Policy

TUI Villas is responsible for providing this information and we do not have access to the information whether or not they provide the cancellation policy used in a reservation. If you need more information, contact the channel.

Modifying a reservation (N/A)

In this integration, this element is not synchronized from TUI Villas. You need to handle the modifications directly with the guest.

Cancelling a reservation (N/A)

In this integration, this element is not synchronized from TUI Villas. You need to handle the cancellations directly with the guest.