Quick start

Enrollment: Property managers add the Screen & Protect service to their account. The detailed instructions on how to connect to this service can be found here.

Guest pre-screening: Upon the new confirmed booking, the guest is verified. The reservations that are covered by the Screen & Protect program are labelled as positive verified. Damage protection limits are described here.

Incident reporting: If damage occurs despite the guest pre-screening and positive guest verification, the property manager has 15 days after the check-out date to report the incident. You need to include the description, photos and invoices evidencing the cost of eliminating the damage. The details of the incident reporting can be found here.

Incident processing: The service provider evaluates the incident report. 90% of requests, where all required information is submitted upfront, are processed within 5-7 business days (currency-dependent). At that time you may be contacted by the Screen & Protect provider and asked to provide additional information or more detailed descriptions.

If the incident report is approved, the property manager is reimbursed for the repair or replacement costs.