Reservation processing

Instant booking process

Homes & Villas by Marriott Bonvoy sends the reservations to the Rentals United after performing a quote request and receiving a confirmation that the reservation is possible.

  1. A guest enters the reservation page on the Homes & Villas by Marriott Bonvoy website and provides the details of a reservation (dates, number of guests etc.).

  2. Homes & Villas by Marriott Bonvoy checks with Rentals United if the property is available for the selected dates and the number of guests.

  3. Rentals United confirms if the property is available or not.

    Note: Homes & Villas by Marriott Bonvoy ignores the quote price that is shared by Rentals United. Instead, it calculates it itself on the basis of the pricing plan, taxes and fees shared with the Homes & Villas by Marriott Bonvoy. Note that optional fees are not shared with the channel, hence, do not take part in the price calculation.

  4. If the property is available to rent, the guest completes the reservation process on the Homes & Villas by Marriott Bonvoy website by providing their personal data.

  5. Homes & Villas by Marriott Bonvoy inserts a booking to Rentals United.

Request-to-book (N/A)

Booking request process is not possible on the Homes & Villas by Marriott Bonvoy website.

Inserting reservation manually

It is always possible to insert reservation manually in Rentals United Guest Planner or from the Bookings tab. In such a case, the availability is blocked and the channel is updated.

Note: Homes & Villas by Marriott Bonvoy will not have access to the details of any reservation inserted manually.

Reservation details

When a reservation is received, Homes & Villas by Marriott Bonvoy provides us with the standard guest personal data (name, surname, phone number etc.) and booking details (property name, number of guests, date, price). Some channels also include additional information. All these details can be accessed in Guest Planner > Big Card or via API methods used to retrieve reservations, for example Pull_ListReservations_RQ.

Item More info
Guest number

Homes & Villas by Marriott Bonvoy shares information about:

  • Number of guests

Rentals United presents the total number of guests.

You will find the total number of guests in the reservation.

Pets number

Number of pets is synchronised and available via Rentals United API: e.g. by using Pull_ListReservations_RQ..
Cancellation Policy

Homes & Villas by Marriott Bonvoyshares the cancellation policy that was used in the reservation. If you need help deciphering what the specific cancellation policy means, contact the channel.

Channel breakdown according to Homes & Villas by Marriott Bonvoy Homes & Villas by Marriott Bonvoy provides the final reservation price breakdown. Whenever available, it should be used instead of the Rentals United breakdown.

  • Total and daily breakdown of rent, fees and taxes

  • Guest price - the total price booked by the guest

  • Price to you - the amount that you will receive for this reservation

  • Already paid - the amount of the booking that has been already paid

  • Unpaid - the remaining amount of the booking to be paid by the guest

  • Channel commission

You should follow this breakdown to access the final and most reliable information about your reservation costs.
Channel breakdown according to Rentals United Rentals United also provides a reservation breakdown. This breakdown follows your set-up in Rentals United. It may slightly differ from the channel breakdown due to the following reasons:

  • Rentals United breakdown does not include the mark-up value

  • Rentals United breakdown deducts the items in a specific order. Then, the received price is the rent value. The rent value is then divided by the number of booked nights. So it may happen that the rent value is different from the actual rent.

  • The channel may apply additional costs to the reservations (e.g. additional fee)

  • Some fees and taxes amounts may be added together due to mappings Rentals United fees and taxes the same item on the channel side

  • The channel may charge the commission from the provided prices

You should use it only to verify your reservation costs set up in Rentals United.

  • Total and daily breakdown of rent, fees and taxes

Modifying a reservation (N/A)

Modifying a reservation is not possible on the Homes & Villas by Marriott Bonvoy website.

Cancelling a reservation

Homes & Villas by Marriott Bonvoy to Rentals United

Cancellations initiated in Homes & Villas by Marriott Bonvoy and synchronised to Rentals United in real time. If you need to cancel a reservation, please do it directly in the Homes & Villas by Marriott Bonvoy extranet.

Rentals United to Homes & Villas by Marriott Bonvoy

Cancellations made in Rentals United are synchronised to Homes & Villas by Marriott Bonvoy. See how to cancel a reservation here.

In case the cancellation is unsuccessful, you will see an error and the reservation status will not be updated in Rentals United. Try again. If the error persists, cancel the reservation directly in Homes & Villas by Marriott Bonvoy.